ALESSIA CARRISI
Profilo professionale
Highly skilled professional with extensive expertise in administrative work, logistics coordination, customer service, and supplier liaison. Ready to help visitors, assist staff and complete different clerical tasks. Strong in time management, multitasking and organisation. Demonstrates strong organisational skills, empathetic communication, and resilience under pressure to meet deadlines and maintain exceptional customer rapport. Adept at handling office equipment while excelling in invoice processing. Committed to delivering excellence through meticulous attention to detail and fostering productive relationships across diverse operational environments.
Panoramica
13
13
years of professional experience
Esperienza lavorativa
Sales Office Clerk & Customer Service Specialist
GEL.DI. SPA
Castel Frentano, Provincia di Chieti
04.2024 - ad oggi
- Worked with colleagues to streamline administrative processes and improve workflow.
- Conducted research to gather relevant information for administrative tasks.
- Tracked metrics with SAP and TEAM SYSTEM spreadsheets and modelled data for staff.
- Wrote professional letters, emails and memoranda for business communication.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Processed inbound customer calls, providing information on service or product upgrades
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Health and Social Care Assistant
Private home care
Lanciano, Chieti
01.2023 - ad oggi
- Assist with personal hygiene, including bathing, grooming, and dressing.
- Help patients with feeding and hydration.
- Support patients with mobility and transfers, including using lifting equipment.
- Monitor and record patients' vital signs, such as temperature, pulse, and blood pressure.
- Communicate with patients and their families, providing comfort, reassurance, and information.
- Sterilize equipment and ensure infection control.
- Help to keep the environment tidy.
Customer Service Executive
WEBHELP
Pescara, PE
10.2023 - 03.2024
- Handling inbound calls and providing customer support.
Interacting with customers through inbound and/or outbound channels using strong sales, interpersonal, and communication skills to increase customer satisfaction. - Resolving customer issues courteously and efficiently.
- Implementing measures to protect privacy and information security.
- Providing clear and accurate information about products or services.
- Adhering to company policies and procedures when handling calls.
- Managing the customer service team and periodically evaluating individual and team performance.
- Training new customer service representatives, including sharing best practices and communication protocols.
Logistics Associate
AMAZON PSR2
San Salvo, CH
08.2022 - 08.2023
- Maintained employee safety through observation of surroundings when moving cargo.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
- Followed safety standards for carrying, moving and storing freight.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
- Followed safety guidelines when operating in hazardous environments.
- Braced and padded items to prevent shifting or damage during transport.
- Coordinated freight movements by maintaining constant communication through radio communication.
- Optimised warehouse layouts, improving inventory management efficiency.
Health and Social Care Assistant
CIVIL PROTECTION in Lanciano Penitentiary; ASL ROMA3 (Local Health Authority Rome 3); RSA.
LANCIANO, CH
08.2015 - 09.2022
- Active participation in the management and containment of the COVID-19 health emergency by implementing established measures and collaborating in the identification of post-vaccination reactions and adverse effects;
- Implementation of infection control activities, monitoring the implementation of best clinical practices;
- Compilation and archiving of files relating to social and health services provided to inmates using specific software;
- Management of consultation appointments at public and private facilities;
- Rehabilitation and reintegration into society of prisoners and ex-prisoners.
- Assist with personal hygiene, including bathing, grooming, and dressing.
- Help patients with feeding and hydration.
- Support patients with mobility and transfers, including using lifting equipment.
- Assist with using the toilet and managing bedpans.
- Monitor and record patients' vital signs, such as temperature, pulse, and blood pressure.
- Help with clinical tasks like preparing patients for therapy or procedures, and performing wound care under supervision.
- Maintain accurate patient records and update medical documentation.
- Collect specimens for laboratory testing.
- Replenish and organize medical supplies and equipment.
- Communicate with patients and their families, providing comfort, reassurance, and information.
- Keep patient rooms and work areas clean and safe.
- Sterilize equipment and ensure infection control.
- Help to keep the environment tidy.
- Work under the supervision of nurses, doctors, and other healthcare professionals.
- Alert medical staff to any changes in a patient's condition.
- Participate in team meetings to discuss patient care.
Customer Assistant
GLOBAL NETWOK SRL
L’Aquila, Province of L'Aquila
01.2012 - 07.2014
Fast Food Crew Member
CHIRASS SRL - MC DONALD'S ITALY
L’Aquila, Province of L'Aquila
01.2011 - 12.2011
Istruzione
SECONDARY SCHOOL DIPLOMA - Scientific high school diploma with a focus on socio-pedagogical and technological issues
COMMUNICATION HIGH SCHOOL
Chieti, CH07-2006
Certificate - Personnel Administration and Payroll with Zucchetti Module
Training course by Formatemp
OnlineCertification - PEKIT PROJECT EXPERT
Certificazione Sviluppo Europa
OnlineCertification - Typing Certificate
Giuseppe Moscati Higher Education School
OnlineQualification - FAD Prevention and control of infections in the context of the COVID-19 emergency
National Institute of Health
OnlineQualification - Intercultural Mediator
ENTE DIVULGACIÓN DINÁMICA S.L.
OnlineProfessional qualification: Social Health Worker - Healthcare and social care
Abruzzo Region - Pescara Local Health Authority
Pescara, PE07-2015
Competenze
- First aid techniques BLSD
- Business correspondence
- Meeting deadline
- Logistics coordination
- Empathetic communication
- Order processing
- Telesales technique
- Office equipment handling
- Resilience in rejection
- Strong communication
- Invoice processing
- Customer service experience
- SAP & TEAM SYSTEM CRM management
- Data Entry
- Report generation
- Organisational skills
- Document management
- MS Office Suite
Languages
Italian
Mother tongue
English
Advanced Intermediate
B2
Spanish
Beginner
A1
French
Beginner
A1
Hobby e interessi
My interests range from reading and drawing to being in nature and with animals, travelling, and discovering new places I love reading up on international politics and economics, so I can stay informed about what's happening in the world, as well as develop my own critical thinking
Cronologia
Sales Office Clerk & Customer Service Specialist
GEL.DI. SPA
04.2024 - ad oggi
Customer Service Executive
WEBHELP
10.2023 - 03.2024
Health and Social Care Assistant
Private home care
01.2023 - ad oggi
Logistics Associate
AMAZON PSR2
08.2022 - 08.2023
Health and Social Care Assistant
CIVIL PROTECTION in Lanciano Penitentiary; ASL ROMA3 (Local Health Authority Rome 3); RSA.
08.2015 - 09.2022
Customer Assistant
GLOBAL NETWOK SRL
01.2012 - 07.2014
Fast Food Crew Member
CHIRASS SRL - MC DONALD'S ITALY
01.2011 - 12.2011
SECONDARY SCHOOL DIPLOMA - Scientific high school diploma with a focus on socio-pedagogical and technological issues
COMMUNICATION HIGH SCHOOL
Certificate - Personnel Administration and Payroll with Zucchetti Module
Training course by Formatemp
Certification - PEKIT PROJECT EXPERT
Certificazione Sviluppo Europa
Certification - Typing Certificate
Giuseppe Moscati Higher Education School
Qualification - FAD Prevention and control of infections in the context of the COVID-19 emergency
National Institute of Health
Qualification - Intercultural Mediator
ENTE DIVULGACIÓN DINÁMICA S.L.
Professional qualification: Social Health Worker - Healthcare and social care
Abruzzo Region - Pescara Local Health Authority