ALESSIA DI COSTANZO
Warsaw,Poland
Summary
Dedicated Technical Service Operations Representative and Data Analyst with expertise in enhancing productivity and driving process improvement. Achieved operational excellence through effective problem-solving and cross-team collaboration. Committed to delivering high-quality results and adapting to changing business needs.
Overview
9
9
years of professional experience
Work History
Technical Service Operations Representative
Vantive
Warsaw
2022.06 - Current
- Italian market leader responsible for training new representatives, sharing knowledge, and best practices for better team performance.
- Addressed customer inquiries and disputes related to invoicing and technical services, ensuring resolution and satisfaction.
- Oversaw invoicing processes for contracts and on-demand services, streamlining operations for client billing.
- Administered the location database for the medical equipment fleet, ensuring data accuracy and availability.
- Contributed valuable insights during weekly sales meetings to drive strategic team success.
- Facilitated client meetings through effective coordination with team members, improving overall communication.
- Directed management of a key accounts portfolio, maintaining optimal service levels and nurturing long-term business relationships.
Depositary Analyst
State Street Bank
Warsaw
2021.03 - 2022.06
- Prepare cash monitoring work on a daily basis (significant cash flows, full cash flows reconciliation)
- Perform oversight checks on valuation (NAV calculation) and safekeeping of units (subscriptions and redemptions oversight)
- Prepare various reconciliations on a monthly basis (cash monitoring, holdings, units) - compare and confirm data per client/accounting reports to data per bank/custody reports; research any discrepancies
- Analysed operational improvements against KPIs to measure progress.
- Utilised statistical software for in-depth analysis, contributing to successful project outcomes.
- Led cross-functional teams in the development of analytics frameworks, enhancing operational efficiency.
Animation
FDA Eventi
Aversa
2017.08 - 2020.12
- Facilitated opportunities for guests to engage with each other.
- Assisted new tourists in participating in entertainment activities.
- Averted instances of tension among participants.
Secretary/ Consultant/ Sales clerk
Palestra del Seggio
Aversa
2017.09 - 2019.12
- Assisted with administrative tasks and managed basic accounting functions.
- Welcomed customers and provided support during purchasing decisions.
- Organised product arrangements at point of sale.
Education
Bachelor Degree - Modern European languages, cultures and literatures
Federico II University
Naples2022-12
Diploma - Psycho Pedagogical
Niccolò Iommelli High School
Aversa2017-06
Skills
- Problem solving
- Analytical
- Time management
- Team member
- Ability to work under pressure
- Quality assurance maintenance
- Microsoft office suite mastery
- Process Management
Languages
Italian
Proficient
C2
English
Advanced
C1
Spanish
Advanced
C1
Polish
Intermediate
B1
Portuguese
Elementary
A2
Professional Development & Training
- Selected for specialized Data Analyst training programs, gaining hands-on experience with data tools, analytics, and financial reporting.
- Strengthened expertise in finance and economics, applying analytical skills to real-world business scenarios.
PROJECT
- Project's Owner "SalesForce_EmailToCase_Training"
SOFTWARE
- SQL| Power Query| VBA| Oracle| Ariba| SalesForce| GSP| JDE
Timeline
Technical Service Operations Representative
Vantive
2022.06 - Current
Depositary Analyst
State Street Bank
2021.03 - 2022.06
Secretary/ Consultant/ Sales clerk
Palestra del Seggio
2017.09 - 2019.12
Animation
FDA Eventi
2017.08 - 2020.12
Bachelor Degree - Modern European languages, cultures and literatures
Federico II University
Diploma - Psycho Pedagogical
Niccolò Iommelli High School