Summary
Overview
Work History
Education
Skills
Languages
Professional Development & Training
PROJECT
SOFTWARE
Timeline
Generic

ALESSIA DI COSTANZO

Warsaw,Poland

Summary

Dedicated Technical Service Operations Representative and Data Analyst with expertise in enhancing productivity and driving process improvement. Achieved operational excellence through effective problem-solving and cross-team collaboration. Committed to delivering high-quality results and adapting to changing business needs.

Overview

9
9
years of professional experience

Work History

Technical Service Operations Representative

Vantive
Warsaw
2022.06 - Current
  • Italian market leader responsible for training new representatives, sharing knowledge, and best practices for better team performance.
  • Addressed customer inquiries and disputes related to invoicing and technical services, ensuring resolution and satisfaction.
  • Oversaw invoicing processes for contracts and on-demand services, streamlining operations for client billing.
  • Administered the location database for the medical equipment fleet, ensuring data accuracy and availability.
  • Contributed valuable insights during weekly sales meetings to drive strategic team success.
  • Facilitated client meetings through effective coordination with team members, improving overall communication.
  • Directed management of a key accounts portfolio, maintaining optimal service levels and nurturing long-term business relationships.

Depositary Analyst

State Street Bank
Warsaw
2021.03 - 2022.06
  • Prepare cash monitoring work on a daily basis (significant cash flows, full cash flows reconciliation)
  • Perform oversight checks on valuation (NAV calculation) and safekeeping of units (subscriptions and redemptions oversight)
  • Prepare various reconciliations on a monthly basis (cash monitoring, holdings, units) - compare and confirm data per client/accounting reports to data per bank/custody reports; research any discrepancies
  • Analysed operational improvements against KPIs to measure progress.
  • Utilised statistical software for in-depth analysis, contributing to successful project outcomes.
  • Led cross-functional teams in the development of analytics frameworks, enhancing operational efficiency.

Animation

FDA Eventi
Aversa
2017.08 - 2020.12
  • Facilitated opportunities for guests to engage with each other.
  • Assisted new tourists in participating in entertainment activities.
  • Averted instances of tension among participants.

Secretary/ Consultant/ Sales clerk

Palestra del Seggio
Aversa
2017.09 - 2019.12
  • Assisted with administrative tasks and managed basic accounting functions.
  • Welcomed customers and provided support during purchasing decisions.
  • Organised product arrangements at point of sale.

Education

Bachelor Degree - Modern European languages, cultures and literatures

Federico II University
Naples
2022-12

Diploma - Psycho Pedagogical

Niccolò Iommelli High School
Aversa
2017-06

Skills

  • Problem solving
  • Analytical
  • Time management
  • Team member
  • Ability to work under pressure
  • Quality assurance maintenance
  • Microsoft office suite mastery
  • Process Management

Languages

Italian
Proficient
C2
English
Advanced
C1
Spanish
Advanced
C1
Polish
Intermediate
B1
Portuguese
Elementary
A2

Professional Development & Training

  • Selected for specialized Data Analyst training programs, gaining hands-on experience with data tools, analytics, and financial reporting.
  • Strengthened expertise in finance and economics, applying analytical skills to real-world business scenarios.

PROJECT

  • Project's Owner "SalesForce_EmailToCase_Training"

SOFTWARE

  • SQL| Power Query| VBA| Oracle| Ariba| SalesForce| GSP| JDE

Timeline

Technical Service Operations Representative

Vantive
2022.06 - Current

Depositary Analyst

State Street Bank
2021.03 - 2022.06

Secretary/ Consultant/ Sales clerk

Palestra del Seggio
2017.09 - 2019.12

Animation

FDA Eventi
2017.08 - 2020.12

Bachelor Degree - Modern European languages, cultures and literatures

Federico II University

Diploma - Psycho Pedagogical

Niccolò Iommelli High School
ALESSIA DI COSTANZO