Alessia Grassi
Catania
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Flight Attendant
Ryanair
06.2023 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
High School Diploma -
Ettore Majiorana Linguistic High School
Catania 06.2022
Skills
- Customer Service
- Flight Safety
- First Aid
- Preflight Briefings
- Regulatory Compliance
- Emergency Response Coordination
- Emergency Care
- Passenger Safety Management
Certification
-English certification level B2
-French certification level B2
-Spanish certification level B2
ESABAC certification level B2
FIRST-AID certification
-accounting cash certification
Languages
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Flight Attendant
Ryanair
06.2023 - Current
High School Diploma -
Ettore Majiorana Linguistic High School
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