Alessia Lavorante

• Implementation of business activities through creation of content on major OTA's( GYG, Viator, Civitatis and others)
• Manage TripAdvisor profile to increase visibility
• Product quality control and customer feedback
• Analysis of market and positioning compared to competitors
• Online promotional sales activities

• Management of requests from partner agencies and private customers.
• Definition of itineraries based on budget and customer logistics.
• Rapid proposal of solutions to unforeseen and problematic work activities.
• Management and control of team and equipment on board.

• Staff manager from 3 to 10 people.
• Organization, management and control of execution of tasks among different back office staff, such as booking management and customer care.
• Organization, management and control of execution of tasks of the various front office staff, such as ticket offices at ports, sale of tourist packages, check-in, management boarding and disembarkation, checkout, forms and daily reporting.
• Motivated and professional support able to make valuable contribution to team activities to achieve common objectives, thanks to ability to cooperate synergistically and communicate in transparent and effective way.
• Efficient planning of the tasks to be performed, optimizing the working time so that you can quickly manage unexpected changes and sudden changes.
• Back and front office turnings management, in order to meet both the logistic needs of the company and the personal needs of each employee.

• Participation at TTG Fairin Rimini.
• Preparation and presentation of information material for distributors and end customers.
• Management of appointments agenda with existing partners to strengthen and renew relationship of collaboration
• Looking for new partner agencies.
• Participation in the "Meet&Match"
• Follow-up management with new partners to conclude collaboration agreements for following year.

The experience has been repeated also in the 2019, 2020, 2021.

• Participation at FITUR Fair in Madrid
• Preparation and presentation of promotional material exhibited at Campania Pavilion.
• Reception and agenda management appointments of agencies interested in products promoted.
• Study of the and characteristics of the target for the acquisition of new customers.
• Follow-up management with new partners to conclude collaboration agreements for the following year.

• Management of back office tasks, such as setting products on different OTA's, booking management, customer care, logistics management of sea and land transfers, contact management with suppliers.
• Content creation on website.
• Careful and professional processing of commercial offers and reports in compliance with company guidelines.
• Efficient and timely management of various e-mails
• Accounting support for fixed and variable cost analysis.
• Participation in analysis of monthly and seasonal sales flows, both for comparison with previous years and to define predictions for the following year.

• Participation at WTM Fair in London
• Preparation and presentation of information material.
• Study of the market and characteristics of the target for the acquisition of new customers.
• Participation in promotional events.
• Follow-up management with new partners to conclude collaboration agreements for following year.

• Welcome and assistance to the daily groups for the duration of the itinerary.
• Guide of participants to sites and itineraries of historical, archaeological, artistic and landscape interest.
• Answer questions, problems and customer complaints and search for the best solutions for each case.
• Entertainment in various languages with logistic information regarding the site of Pompeii Ruins and Mount Vesuvius.

• Staff manager for 3 consecutive years with seasonal employment.
• Management of staff groups up to 8 people in holiday villages up to 600 guests.
• Preparation of the seasonal daily programme for the coordination of both day and evening activities.
• Provision of areas and equipment for the conduct of activities.

• Coordination and planning of activities related to the miniclub, both day and evening, with active participation of the group.
• Evaluation coordinated with the managers of the entire village staff.
• Management of possible conflicts in the workplace.