Alessia Miari

Kaercher (industrial pressure washing and technology)

• Carefully managed complaint escalations to maintain positive customer satisfaction ratings based on Customer Focus approach.
• Assisted representatives in solving problems with dissatisfied clients to increase customer satisfaction.
• Implemented MRP System to improve internal processes and improve team efforts.
• Organised team building activities to motivate staff and build rapport
• Conducted performance evaluations to determine capability and progress of staff (KPI)
• Authorised replacements and refunds requested by customers setting alignments with all involved Departments

Hyva Group (Transport Solutions - Cranes, Loading Systems, Hook loaders, Kennis)

• Collaborated with sales department to identify, support and maximise expansion opportunities.
• Recorded customer communications to maintain proper documentation.
• Intercompany orders management
• Participated in staff meetings to discuss open portfolio, past due, rescheduling and new developments( e.g. new products launching & timing)
• Communicated with Purchasing & R&D Dept. regarding customer orders to verify availability and timeline of delivery.
• Regular on line Customer meeting
• Established positive relationships with clients offering high level of service.

Dana Motion Systems Italia Srl FP Division (Off-Highway Drive and Motion)

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Negotiated and solidified contractual agreements to support terms of sale.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered prompt solutions to maintain customer satisfaction.
• Coached and trained team members to increase productivity and growth.
• Participated in staff meetings to discuss new developments.
• Recorded and processed customer data accurately.
• Established positive relationships with clients by going extra mile to build rapport.
• Liaised with team to develop strategies in improving customer service.
• Scheduled customer appointments and sent reminders to maintain active schedule (OEM & Intercompany Subsidiaries).
• Adhered strictly to policies and procedures for continued company compliance.
• Communicated with Planning, Logistics and R&D regarding customer orders to verify availability and timeline of delivery.
• Assisted manager in implementing and updating procedures to sustain quality standards.

Eurofilter a company of SACMI S.p.A. - R.E. (Industrial plant engineerig).

• Developing and supporting internal sales processes thanks to a dedicated project.
• Guaranteed accurate admin and reporting processes linked to rhe project guidelines and deadline.
• Responded promptly to enquiries from internal stakeholders
• Oversaw daily office operations
• Maintained office files for reliable reference, including electronic and hard copies.

• Updated sales records promptly and precisely for reliable reporting.
• Supported strategy delivery through accurate sales systems and spreadsheet management.
• Provided reliable administrative support for improved sales team efficiency.
• Responded to inbound customer email, telephone enquiries promptly.
• Negotiated and solidified contractual agreements to support terms of sale.
• Provided high-quality support across administrative tasks of end-to-end sales.
• Assessed customer feedback against service delivery and identified corrective actions.
• Collaborated with management to review and approve profitable, beneficial customer contract terms.
• Circulated feedback from customer satisfaction questionnaires to enhance product and service offerings.
• Drove customer retention, building engaging relationships through every interaction.