Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alessia Papapicco

Bari

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress/ Counter Attendant

Mastrociccio
09.2022 - 09.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Catering service

Saleswoman

Acqua E Sapone
09.2023 - 11.2023
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
  • Collaborated with team members to streamline sales processes, resulting in an efficient workflow.

Waitress

Artemisia
10.2021 - 09.2022
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Preparation of the restaurant for private events with buffet or Italian service
  • Used cash registers and credit card machines to cash out customers.

Promoter

Ploom
  • Boosted product sales by demonstrating product features and benefits during promotional events.
  • Enhanced customer experience at events with exceptional communication skills and friendly demeanor.

Catering Maid

Mirtillo Catering
11.2019 - 03.2020
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
  • Assisted with special events preparation, including setting up furniture arrangements and decorations as per client requests.
  • Catering for important clients: Google, Facebook, Cavalli, Microsoft, Formula uno (Monza)

Education

High School Diploma -

Luca Pacioli
Crema, Italy
07.2019

Skills

  • Public Speaking
  • Sales Expertise
  • Goal Setting
  • Effective Persuasion
  • Adaptability
  • Creative Problem-Solving

Certification

  • HCCP
  • OCCUPATIONAL SAFETY COURSE

Languages

Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
English
Intermediate (B1)

Timeline

Saleswoman

Acqua E Sapone
09.2023 - 11.2023

Waitress/ Counter Attendant

Mastrociccio
09.2022 - 09.2023

Waitress

Artemisia
10.2021 - 09.2022

Catering Maid

Mirtillo Catering
11.2019 - 03.2020

Promoter

Ploom

High School Diploma -

Luca Pacioli

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Alessia Papapicco