Alessia Pirra
Narzole
Summary
Dynamic professional with a strong work ethic and exceptional interpersonal skills, adept at mastering new challenges independently. Proven ability to adapt quickly in fast-paced environments and deliver results without supervision. Core competencies include effective communication and problem-solving. Seeking opportunities to leverage these skills in a collaborative team setting.
Overview
8
8
years of professional experience
Work History
Logistic Clerk
AB Logistica & Supply Chain srl
Novello
11.2024 - Current
- Conducted regular stock checks to identify discrepancies between physical stock levels and computer-generated reports.
- Prepared detailed shipping documents such as bills of lading, invoices, manifests and labels.
- Used daily system logs to document production information, discussing issues with management.
- Performed data entry for various documents and records.
- Performed data entry tasks accurately within established timelines.
- Performed data entry tasks using specialized software programs.
- Performed data entry of archival information into computer system.
Front Desk Receptionist
Sicom SPA
Cherasco
03.2023 - 12.2023
- Provided a cordial reception to customers.
- Handled incoming calls and took messages when necessary.
- Organized front desk operations.
- Handled mailing and courier services.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled phone and email queries efficiently to maintain high standards of professional communication.
- Ensured availability of refreshments when needed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Handled package signing and ensured efficient allocation to staff.
- Ensured tidy and organized front desk to enhance professional appearance.
- Handled incoming and outgoing mail and packages.
- Maintained both digital and physical files effectively.
- Oversaw ordering processes to guarantee availability of necessary supplies.
- Supervised telephone system operations, allocating calls to correct divisions.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted visitors warmly and directed them to correct personnel or office.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained confidentiality of personal and financial information to protect clients' rights.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Delivered accurate contact information including email addresses and extensions.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Bakery Clerk
Il Vecchio Forno
Cherasco
11.2021 - 08.2022
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Operated cash register to process customer orders accurately and efficiently.
- Received incoming shipments of ingredients and supplies for baking operations.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Provided excellent customer service to foster satisfaction and loyalty.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Assisted in creating promotional displays for seasonal and special bakery products.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Assisted with baking and decorating tasks as required.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
Chef
CUPA D'OR
Monchiero
11.2019 - 03.2021
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Distributed food to service staff for prompt delivery to customers.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Established controls to alleviate supply and food waste.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
Supermarket Employee
PrestoFresco Spa
Narzole
05.2019 - 09.2020
- Greeted customers and provided assistance with locating items throughout the store.
- Provided customer service including answering questions, resolving complaints, and responding to requests for information.
- Stocked shelves with merchandise in an organized manner.
- Assisted in unloading and stocking trucks with product deliveries.
- Operated cash register to process sales transactions accurately and efficiently.
- Verified that all prices were accurate on products throughout the store.
- Maintained cleanliness of work areas by sweeping, mopping, dusting, disposing of trash..
- Checked expiration dates on products to ensure quality was maintained.
- Organized backroom storage area ensuring a safe environment for employees working in the area.
- Monitored inventory levels and notified management when stock needed replenishing or rotating due to age and expiration date.
- Performed opening and closing duties such as setting up registers, counting money in drawers, turning off lights at closing time.
- Answered phone calls from customers regarding product inquiries and purchases.
- Processed returned merchandise according to company procedures and guidelines.
- Adhered to all safety policies and procedures while handling hazardous materials.
- Trained new employees on proper checkout procedures and customer service protocols.
- Assisted managers in completing special projects as needed.
- Collaborated with other team members to complete tasks quickly and efficiently.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Managed cash register operations using POS system and processed sales and returns.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Processed customer orders and payments with POS system or cash register.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Informed customers about proper social distancing practices and healthcare guidelines.
- Offered protective masks and face shields to guests.
Production Worker
Abra Beta Spa - sede Elpa Abrasivi
Frazion Lucchi, Narzole
11.2016 - 11.2018
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Cleaned up work area at end of shift to maintain safe working environment.
- Organized storage areas for efficient retrieval of items when needed.
- Tracked production data such as number of items produced per hour, day, week.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Hand-assembled needed parts.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Education
Graduate Certificate - Hospitality
IIS Velso Mucci
Bra, Italy07-2016
Skills
- Strong analytical skills
- Fluent in English (US) and French
- Quality assurance
- Accurate data entry
- Planning
- Organization
- Problem-solving skills
- Fast learning
- Fast food experience
- Cooking and meal preparation
- Empathy
- Continuous professional development
- Student motivation
- Cultural immersion
Languages
Italian
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Timeline
Logistic Clerk
AB Logistica & Supply Chain srl
11.2024 - Current
Front Desk Receptionist
Sicom SPA
03.2023 - 12.2023
Bakery Clerk
Il Vecchio Forno
11.2021 - 08.2022
Chef
CUPA D'OR
11.2019 - 03.2021
Supermarket Employee
PrestoFresco Spa
05.2019 - 09.2020
Production Worker
Abra Beta Spa - sede Elpa Abrasivi
11.2016 - 11.2018
Graduate Certificate - Hospitality
IIS Velso Mucci
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