ALESSIO DROGO

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Lead a team of 14 team members
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Recruited and trained high-performing team members to deliver faultless customer care.

• Lead a team of 12 team members
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Developed, implemented and communicated business plans to promote profitable food and beverage sales.
• Built loyal customer base by creating welcoming environment with top quality service.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Analysed operations to improve restaurant efficiency and service levels.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Planned staff rotas to meet customer demand whilst remaining under budget.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

• Recruited and trained high-performing team members to deliver faultless customer care.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Led by example in providing customers with attentive, professional restaurant service.
• Led a team of 16 team members

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Supervised daily activities of 8 cafe staff.

• Cash management
• Barista
• Established clear budgets and cost controls strategies to meet objectives.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Streamlined processes to improve and optimise office operations.
• Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
• Designed work schedules to provide optimal and balanced cover of store needs.

• Barista
• Orders
• Guided and coached staff to achieve individual growth and sales production targets.
• Identified operational problems and proposed solutions to management, improving service efficiency.
• Observed worker activities to assess safety compliance and identify enforcement gaps.
• Dealt with customer complaints and rectified product and service issues.

• Cash management
• Orders
• Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
• Built customer retention and satisfaction by delivering top-quality service.
• Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
• Guided and coached staff to achieve individual growth and sales production targets.

• Completed opening and closing duties in line with established schedule.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Operated cash registers with accuracy and processed cash and card transactions.

• Cash management
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
• Stocked counters, refrigerators and food service bars with fresh supplies.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

Waiter

• Verified adequate levels of produce and ingredient supplies, restocking low items to maintain kitchen operations.
• Measured, weighed and mixed ingredients following recipe formulae and procedures.
• Observed health and hygiene standards to minimise food contamination.

• Negotiated best-possible prices for maximised profit levels.

• Transported DJ equipment, including decks and lighting, safely to event locations.
• Improvised in live situations and performances in case of unforeseen events.