Alessio Floris
Limerick
Summary
Highly personable and empathetic Front of House Receptionist with over three years of experience in Hotel and Boutique Hotel environments. Adept at creating warm and welcoming atmosphere, ensuring every guest feels valued and comfortable from the moment they arrive. Skilled in managing check-ins and check-outs efficiently and friendly, handling reservations and addressing guest enquiries with exceptional professionalism. Strong communicator with a keen eye for detail and a proactive approach to problem-solving. Committed to delivering bespoke guest experiences and creating a positive and memorable stay for all visitors.
Key Strength: Exceptional empathy, enabling a deep understanding of guest needs and the ability to provide thoughtful and considerate service.
Personal Daily Goal: Making guests feel valued, heard and seen not just as a guests, but as individuals.
Stimulating a genuine connection that enhances their overall experience.
Overview
4
4
years of professional experience
Work History
Front of House
No.1 Pery Square Hotel
Limerick
05.2022 - Current
- Ensure a unique and tailored experience for each guest.
- Escort guests to their rooms while providing a personalized tour of the Hotel and introducing them to the staff.
- Manage room reservations and allocate rooms based on guests' needs
- Demonstrate exceptional professionalism and courtesy while promptly addressing phone calls and emails.
- Provide efficient guest check-in and check-out experiences with a personal touch.
- Prepare bills, adjust discrepancies, handle and process check-outs, take payments efficiently.
- Direct housekeeping team and preparing their daily task based on priorities.
- Ensure high standards by consistently checking common areas and bedrooms.
- Efficiently coordinate bookings for lunch, dinner, and afternoon teas considering staff presence and table availability.
- Actively seek and integrate feedback from managers and guests to enhance service quality.
- Monitor security cameras in order to ensure safety of guests and staff members.
- Suggest activities and arrange tours, taxis or restaurant reservations for customers.
- Maintain a tidy and organized environment for the desk and back office.
- Demonstrate extensive knowledge of the hotel, bedrooms, spa, dining rooms and function rooms' layout.
- Provide assistance to other departments without prompting
- Ensure all guests feel welcomed and treasured.
Receptionist & Host
Castletroy Park Hotel
Limerick
08.2021 - 05.2022
- Provided exceptional guest service with a warm and friendly demeanor.
- Effectively managed room reservations by considering the day's events.
- Handled and resolved guests' concerns and special requests with a high level of professionalism.
- Ensured guests are settled in comfortably in their rooms, made necessary adjustments if needed.
- Assisted guests by handling their personal belongings such as luggage and valuable items.
- Arranged transport and booked dining reservations for customers at nearby restaurants.
- Answered telephone calls and transferred them to guest rooms or other departments.
- Managed bill preparation, payment processing, and checkout procedures with exceptional attention to detail.
- Ensured great quality service is provided to guests by effectively communicating with housekeeping and maintenance staff.
- Handled customer complaints and referred complex issues to management for resolution.
- Demonstrated exceptional customer service by effectively answering questions from guests about various aspects of the hotel, including amenities and available services.
- Utilized extensive knowledge of hotel premises to provide accurate directions and recommendations to guests.
- Effectively oversaw dining reservations to meet customer requirements.
Retail Shop Assistant & Checkout Operator
Superemme
Cagliari
07.2020 - 08.2021
- Ensured proper rotation of stock by consistently monitoring and adjusting shelf arrangement to reflect expiring products first.
- Marked items prices.
- Managed stock maintenance and facilitated efficient products ordering process.
- Created attractive product arrangements for holiday and week sales occasions.
- Provided exceptional customer service by delivering a welcoming experience and attending to customers' requirements.
- Managed payment collection from multiple sources such as cash, cards, coupons, vouchers, and checks.
- Successfully managed and resolved customer complaints with a focus on politeness.
- Served as a resource for customers, answering inquiries regarding procedures and policies.
- Maintained cleanliness and orderliness in checkout areas.
Receptionist (Volunteer)
Cashel Holiday Hostel
Cashel
05.2020 - 07.2020
- Assisted in storing valuable items in safes.
- Managed payments using both cash and card.
- Successfully addressed customer concerns and resolved issues.
- Ensured a pleasant atmosphere by consistently performing daily tasks to maintain cleanliness.
- Performed thorough deep cleaning, adhering to anti-COVID regulations.
Receptionist (Volunteer)
Castle Hostel
Tralee
03.2020 - 05.2020
- Received, registered and assigned rooms to guests.
- Efficiently processed guests' check-ins and check-outs.
- Assisted with the secure storage of valuables in safes.
- Managed cash and credit card payments.
- Managed and resolved customer complaints or issues.
- Performed daily domestic activities to ensure a pristine guest environment.
- Adhered to hostel policy regarding rules, regulations and safety procedures.
Education
Linguistic diploma, EQF level 5 -
Istituto Magistrale Eleonora D'Arborea
Cagliari07.2016
Skills
- Reservation Management
- Guest Reception
- Payment Processing
- Problem-solving skills
- Active Listening
- Task Prioritization and organizational skills
- Quality assurance and Room inspection
- Empathy and patience
- Multilingual Proficiency
- Invoicing and Billing
- Multitasking
- Continuous Improvement
Accomplishments
- Finalist of Shannon Branch Employee of the year 2023/2024 (Irish Hotels Federation 14.12.2023)
Recognized for outstanding dedication, exceptional service, and a natural commitment to creating memorable experiences for guests. This highlights my ability to consistently exceed expectations and contribute positively to the hotel's reputation for excellence and bespoke service.
Languages
Italian
First Language
English
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Affiliations
- Language learning.
- Meditation and personal development.
- Fitness training.
- Volunteering.
References
References available upon request.
Timeline
Front of House
No.1 Pery Square Hotel
05.2022 - Current
Receptionist & Host
Castletroy Park Hotel
08.2021 - 05.2022
Retail Shop Assistant & Checkout Operator
Superemme
07.2020 - 08.2021
Receptionist (Volunteer)
Cashel Holiday Hostel
05.2020 - 07.2020
Receptionist (Volunteer)
Castle Hostel
03.2020 - 05.2020
Linguistic diploma, EQF level 5 -
Istituto Magistrale Eleonora D'Arborea
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