Alessio Puddinu
Ozieri
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Goldcar
05.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
Lifeguard
Global Private Security Agency (GPS)
07.2020 - 10.2020
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
Lifeguard
Global Private Security Agency (GPS)
07.2019 - 10.2019
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Trained new lifeguards on safety procedures and protocol.
Lifeguard
Octopus
07.2018 - 10.2018
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Trained new lifeguards on safety procedures and protocol.
Education
BBA - Tourism Economics And Tourism Management
Università Di Sassari
Olbia07.2022
High School Diploma -
Liceo Scientifico Antonio Segni Di Ozieri
Ozieri07.2019
Skills
- Persuasive Techniques
- Quote Information
- Post-Sales Support
- Problem-Solving Strengths
- Prospecting and Cold Calling
- Inbound and Outbound Leads
- Qualified Lead Generation
- Interpersonal Communication Skills
- Persuasive Negotiations
- Customer Relations
- Prospecting Skills
Certification
- Customer Segmentation and Prospecting, issued by Coursera on December 2022.
- Connecting with Sales Prospect, issued by Coursera on December 2022.
- The Art of Sales: Mastering the Selling Process Specialization, issued by Coursera on January 2023.
- Building a Toolkit fot your Sales Process, issued by Coursera on January 2023.
- Sales Pitch and Closing, issued by Coursera on January 2023.
- Groundwork for Success in Sales Development, issued by Coursera on April 2023.
- Foundations for Interviewing with Confidence, issued by Coursera on May 2023.
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Sales Representative
Goldcar
05.2022 - Current
Lifeguard
Global Private Security Agency (GPS)
07.2020 - 10.2020
Lifeguard
Global Private Security Agency (GPS)
07.2019 - 10.2019
Lifeguard
Octopus
07.2018 - 10.2018
BBA - Tourism Economics And Tourism Management
Università Di Sassari
High School Diploma -
Liceo Scientifico Antonio Segni Di Ozieri
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