ALEX GREY

Supporting the CTO and other leaders in MBIE's Digital, Data, & Insights branch to develop strategy, improve operational processes, and lift the culture of data driven decision making.

• Worked with strategic leaders to refresh the Digital, Data, & Insights branch strategy, revising priorities, and synthesising feedback to establish a customer-centric dimension.
• Developed a customer centric framework to illustrate the relationship between vision, outcomes, objectives, and the programs of work.
• Implemented investment logic principles in a technology context, streamlining initiative bids into a consistent, measurable format to enable the steering committee to effectively prioritise the backlog in line withits outcomes.

Focused on developing forward-thinking solutions with my team to deliver key digital products on ACC's centralised evidence, data, and insights repository. This platform is intended to habituate informed decision-making.

• Worked with the lead advisor to refresh the team's strategic work program through planning, facilitation, and outcome consolidation, to align proactive delivery, strategic partnerships, and streamlined team processes.
• Established and led the adoption of project management software to make the team workflow visible and socialise a proactive approach to prioritising key outcomes.
• Lead research to map and understand how information is shared publicly and privately at ACC.

Managed blockers for a team of eight in ACC's Enterprise Change Delivery ART. Alongside the product owner, I developed the teams' ways of working to cultivate a sense of belonging and achieve high-performance agile delivery.

• Successfully uplifted the team culture, integrating methodologies in psychological safety into a fast moving delivery stream.
• Agile reporting - reflecting patterns to the team and wider ART to improve operational practices rapidly.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Gathering business retirements and distilling technical information to make documentation easily consumable.

Supporting the managing Director, to optimise client experience and develop the training platform.

• Developing and maintaining administration systems
• Designing training resources, systems and methodologies
• Working on the administration & management of subcontractors
• Design role in creating the company website
• Supporting the delivery of training
• Interface with clients and completing project administration
• Data collection and database maintenance

Threshold Management provides governance training, facilitation services and executive coaching. My role was to support the facilitators and make sure projects ran smoothly.

• Customer service and client management
• Data collection and evaluation
• Policy drafting
• Writing quotations and managing the invoice system
• Working with databases and filing systems
• Managing and organising meetings, appointments and other travel
  logistics

During this period, I worked part time, developing strong initiative, problem solving and customer experience skills. As I worked my way up, I took on more responsibility interviewing and training staff, managing stock and navigating customer complaints.