Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Alexandra Elena Dristaru

Alexandra Elena Dristaru

San Tammaro

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

After taking part in an online course for the Human Resources field, I hae developed the necessary knowledge to fully assist in the recruiting process, the embarking of new employees and the accommodation on the job.

On this perspective, I am very interested in perusing a career in the HR department in order to be able to provide the best possible candidate for every position available.

Overview

3
3
years of professional experience
1
1
Certification
3
3
Languages

Work History

Housekeeper

Self-employed
San Tammaro
01.2021 - 10.2022
  • cleaning and maintaining the order in personal houses or offices
  • taking personal notes on every necessary product for specific uses
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Worked on cleaning to offices and other commercial buildings.

Costumer Representative

GLS SRL
Piatra Neamt
09.2020 - 06.2021
  • GRS SRL, Piatra Neamt (RO), Call Center Inbound
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Costumer Consultant

Amazon.com
Piatra Neamt
07.2019 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

High School "Collegio Nazionale Calistrat Hogas", Piatra Neamt, Romania
09.2016 - 06.2018

High School "Carol I", Bicaz , Romania
09.2014 - 06.2016

Skills

    Housekeeping

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Software

Microsoft Office

Social Media

Certification

Human Resources Responsible, Forma.Temp , cat. B

Interests

Sports

Films and serials

Books

Outdoor activities such camping and tracking

Timeline

Human Resources Responsible, Forma.Temp , cat. B

06-2022
Housekeeper - Self-employed
01.2021 - 10.2022
Costumer Representative - GLS SRL
09.2020 - 06.2021
Costumer Consultant - Amazon.com
07.2019 - 12.2019
High School "Collegio Nazionale Calistrat Hogas" - High School Diploma,
09.2016 - 06.2018
High School "Carol I" - ,
09.2014 - 06.2016

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Alexandra Elena Dristaru