Work Preference
Summary
Overview
Work History
Skills
Timeline
Generic
Open To Work

Alexandra Fales

Titusville,FL

Work Preference

Job Search Status

Open to work

Desired Job Title

Administrative SupportYouth Program Operations ClerkGuest Service RepresentativeConciergeRegistered Behavior Technician

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Titusville, FL, IT
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balance401k matchCareer advancementPaid time off

Summary

Highly organized and detail-oriented administrative professional with experience in office support, front desk operations, financial processing, and records management. Known for accuracy, adaptability, and strong communication skills. Proven ability to manage multiple priorities, support cross-department operations and workflows, and deliver professional client and patient-facing service.

Overview

10
10
years of professional experience

Work History

Administrative Support

DH Pace
Apopka, FL
06.2025 - Current
  • Managed customer account follow-ups to resolve unpaid and past-due balances
  • Drafted and handled professional correspondence, including emails, memos, and reports for senior management
  • Processed credit card payments and customer invoicing with high accuracy to prevent billing errors
  • Maintained and verified customer and account data across spreadsheets and internal databases
  • Performed high-volume data entry with strong accuracy and quality control standards
  • Answered and routed incoming calls and messages to appropriate departments
  • Supported daily office operations and workflow coordination
  • Coordinated with vendors and service providers to support contract and service needs
  • Maintained accurate electronic records and documentation in internal data systems

Youth Program Operations Clerk

Aviano Youth Program
Aviano, Italy
02.2024 - 04.2025
  • Managed front desk communications, answered and routed phone calls, and responded to client inquiries
  • Maintained and updated client accounts, including personal and financial information
  • Processed payments and issued receipts with accurate documentation
  • Created and maintained Excel payment logs to ensure correct billing and account tracking
  • Supported client intake by identifying needs and directing to appropriate staff
  • Maintained and updated front desk records and reference materials

Guest Service Representative

Mountain View Lodge
Aviano, Italy
05.2023 - 11.2023
  • Managed front desk operations, answered and routed calls, and handled customer inquiries while completing daily clerical tasks
  • Processed guest check-ins/check-outs and handled payment transactions with accuracy and proper documentation
  • Maintained compliance with military reporting and audit standards (AFMAN) through nightly account balancing and record review
  • Issued credentials/room keys and provided facility information and policy guidance to guests
  • Delivered high-quality customer service through professional, solution-focused communication
  • Monitored and maintained reception area operations, supplies, and sundry inventory
  • Resolved guest concerns and escalated issues appropriately to supervisors

Concierge

Sonata West
Winter Garden, FL
01.2020 - 09.2022
  • Served as primary front-desk contact for residents, families, and vendors in a high-volume senior living and healthcare-adjacent setting
  • Managed multi-line phones, screened and routed calls, and documented detailed messages for clinical and administrative follow-up
  • Handled confidential resident and medical information in accordance with privacy standards
  • Coordinated communication with family members and Power of Attorney representatives regarding resident matters
  • Supported administrative operations and special projects across departments
  • Trained and onboarded new front-desk staff on procedures and service standards
  • Responded to resident emergency alerts and after-hours calls; escalated to medical staff or emergency services as required
  • Performed overnight supervisory and facility safety duties, including security monitoring and alarm checks

Skills

  • Administrative Support & Office Operations
  • Data Entry & Records Management
  • Financial Tracking, Billing & Invoicing
  • Customer & Client Relations
  • Calendar & Schedule Coordination
  • Microsoft Office & Excel
  • Staff Training & Team Support
  • Office Systems & Databases

Timeline

Administrative Support

DH Pace
06.2025 - Current

Youth Program Operations Clerk

Aviano Youth Program
02.2024 - 04.2025

Guest Service Representative

Mountain View Lodge
05.2023 - 11.2023

Concierge

Sonata West
01.2020 - 09.2022

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Alexandra Fales