Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Hernandez

ROWDY

Summary

Dynamic and results-driven cashier with a proven track record at Fazoli’s, enhancing customer satisfaction and streamlining checkout processes. Skilled in cash handling and conflict resolution, I consistently exceeded productivity goals while fostering positive customer relations. Committed to maintaining a clean environment and training staff to achieve operational excellence. I handle conflict well and work well in any work environment. i’m fast paced and a fast learning and dedicated worker.

Overview

2
2
years of professional experience

Work History

Fazoli’s Cashier

Jeanie Caudill
02.2025 - Current
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier At Food City

N/A
02.2024 - 06.2024
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Dairy Queen Cashier, Drive Thru, Blizzard Maker

N/A
07.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

(GED) - Highschool

Buckhorn Highschool (GED)
Buckhorn, KY
06.2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Product restocking
  • Conflict resolution
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • POS system operations
  • Staff training
  • ID verification
  • Attention to detail
  • Order packaging

Timeline

Fazoli’s Cashier

Jeanie Caudill
02.2025 - Current

Cashier At Food City

N/A
02.2024 - 06.2024

Dairy Queen Cashier, Drive Thru, Blizzard Maker

N/A
07.2023 - 01.2024

(GED) - Highschool

Buckhorn Highschool (GED)

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Alexandra Hernandez