ALEXANDRA PLATTNER

• Independently managed bar operations in the Bar Manager’s absence, ensuring smooth service and efficient closing procedures.
• Delivered exceptional guest service, serving beverages and preparing cocktails to high standards.
• Prepared coffee and espresso-based beverages and assisted with cocktail menu development for special events.
• Supported daily operations across the main bar, seasonal pool bar and restaurant during busy service periods.
• Managed POS transactions, reconciled cash drawers and resolved billing discrepancies accurately.

Front Desk Receptionist

• Managed guest check-ins and check-outs and maintained accurate front desk records.
• Answered phone calls, resolved guest enquiries and directed requests to the appropriate departments.
• Processed reservations and updated booking details.
• Handled guest concerns professionally and provided appropriate solutions.
• Maintained a welcoming and supportive guest experience.

Bartender – Twice a Week

• Managed bar opening and closing procedures.
• Prepared cocktails, coffee and a wide range of beverages.
• Accurately processed customer orders and provided drink recommendations.
• Maintained a clean, organised and well-stocked bar.
• Supported the team during busy shifts to ensure efficient service.
• Contributed to drink menu development and suggested new cocktails and seasonal specials.

• Welcomed guests and provided professional service
• Served food and beverages and processed orders
• Handled cash and card payments
• Maintained an organized bar and service area
• Managed reservations and coordinated seating
• Assisted with event setup and service
• Worked evening and night shifts in a fast-paced environment