Alexandro Fernando
Summary
A driven individual seeking for a challenging and rewarding position in the airline industry to apply current excellent interpersonal skills, multilingual communication abilities and background in delivering excellent customer service in order to contribute to the smooth operation of flights and absolutely guarantee a positive travel experience for all passengers
Overview
2
2
years of professional experience
Work History
Waiter/Food & Beverage Operational Assistant
Cortona Resort & SPA
02.2024 - Current
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Trained new servers on restaurant policies and procedures.
- Put the price for the food & beverage increasing sales satisfying the company.
- Attended Sommelier courses by AIS (Associazione Italiana Sommelier) improving the knowledge of vine.
Barista
Barrique SRL
9 2023 - 02.2024
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
Barista
Food Village
06.2022 - 09.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
High School Diploma -
Liceo Scientifico Ettore Majorana
Orvieto, Italy 09.2018 - 2023.07
Cambridge English B2 Certificate - English
Ludus
Orvieto, Italy 09.2022 - 2023.01
Skills
Exceptional customer service
Beverage preparation
Friendly and outgoing
Adaptive and creative
Conversant in Italian
Conversant in English
Conversant in Spanish
Conversant in French
Cash Handling
Proficient with computer systems
Timeline
Waiter/Food & Beverage Operational Assistant
Cortona Resort & SPA
02.2024 - Current
Cambridge English B2 Certificate - English
Ludus
09.2022 - 2023.01
Barista
Food Village
06.2022 - 09.2022
High School Diploma -
Liceo Scientifico Ettore Majorana
09.2018 - 2023.07
Barista
Barrique SRL
9 2023 - 02.2024
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