Hi, I’m
Alexandru Merda
Belpasso
Summary
Adept at optimizing warehouse operations and leading teams to exceed performance targets, I significantly boosted customer satisfaction at MED-ASE S.R.L.S. Skilled in budget management and staff management, my strategic approach to inventory control and safety compliance ensured operational excellence and a motivated workforce.
Overview
11
years of professional experience
1
Certification
Work History
MED-ASE S.R.L.S
Warehouse Manager
09.2022 - Current
Job overview
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
- Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
Ristorante Rosso Fuoco S.R.L.S
Head Waiter
04.2017 - 09.2022
Job overview
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Greeted new customers, discussed specials, and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Stayed up-to-date on menu changes to help customers make food choices.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Prepared specialty desserts for customers for special occasions.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
“I RUSTICANI S.R.L “
Restaurant Waiter
01.2014 - 03.2017
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Spiru Haret Tirgoviste
High School from Electromechanics
01.2006
Iancu Vacarescu Romania
Middle School
01.2001
Skills
Shipping and receiving
Certification
- Forklift Operator Certification - Various accredited bodies.
- Forklift Certification
Languages
Romanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Warehouse Manager
MED-ASE S.R.L.S
09.2022 - Current
Head Waiter
Ristorante Rosso Fuoco S.R.L.S
04.2017 - 09.2022
Restaurant Waiter
“I RUSTICANI S.R.L “
01.2014 - 03.2017
Spiru Haret
High School from Electromechanics
Iancu Vacarescu
Middle School
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