Gene Alleck Gutierrez
Milano
Summary
Dynamic professional with a strong command of Italian and English, offering a unique blend of linguistic skills and cultural insight in diverse environments. Proven ability to communicate effectively and foster relationships across various sectors, enhancing collaboration and understanding. Committed to leveraging language proficiency to drive engagement and support organizational goals in multicultural settings. Ready to contribute expertise in language and communication to create impactful connections within teams and with clients.
Overview
2026
2026
years of professional experience
Work History
Account Operation Manager
Sendder Italia
01.2023 - Current
- Management and development of a customer portfolio with a focus on customer retention
- Coordination and internal setup with other departments on new projects
- Negotiation and drafting of commercial offers
- Performance analysis and production of periodic reports with a focus on KPIs
- Monitoring of customer satisfaction and implementation of corrective actions
- Constant innovative updates with system implementations that can optimize individual or team daily operations
- Logistics Brokerage for FTL Import and Export Shipments
Sales Assistant
Semar srl
01.2021 - 01.2023
- Assistant and active support in the sales phase
- Product consulting, front de management and stock monitoring
- Complaints and returns
- Sales monitoring to quantify the return of the goods
Sales assistant support
Inditex
2019 - 2020
- Sales support
- Reordering the store
Education
Applied Sciences High School -
Dante Alighieri
01.2019
Fashion System -
ISS Caterina Da Siena
01.2017
Skills
- Customer management and development, KPI analysis, reporting, negotiation activities,
effective communication and customer experience satisfaction
Lingue
Italiano
Inglese
Timeline
Account Operation Manager
Sendder Italia
01.2023 - Current
Sales Assistant
Semar srl
01.2021 - 01.2023
Sales assistant support
Inditex
2019 - 2020
Applied Sciences High School -
Dante Alighieri
Fashion System -
ISS Caterina Da Siena