Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Jr Umali

Alex Jr Umali

Cosenza,Provincia di Cosenza

Summary

Friendly and approachable, with exceptional communication and customer service skills. Worked a lot in customer service, also have experience in waiting tables. Being a filipino currently living in Italy I can speak three languages fluently: English, Italian and Tagalog. Eager to learn and experience new things.


Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Sales assistant

Scintille
Cosenza, Provincia di Cosenza
09.2020 - 05.2024
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Collaborated effectively with team members to meet sales targets.
  • Since I was one of the only few personnel that could speak English I was in charge of helping foreign customers and translating international calls.

Education

High School Diploma - Hotel and Restaurant Management

Istituto Alberghiero Mancini
Cosenza, Provincia di Cosenza
09.2013 - 06.2018

Skills

  • Customer Service
  • Confident communicator
  • Product knowledge
  • Conflict Resolution
  • Complaint resolution
  • Complaint handling
  • Security compliance
  • Store layout designing
  • Effective listening
  • Stock control
  • Order fulfilment
  • Face-to-face selling
  • Retail merchandising expertise
  • Superb time management

Languages

English
Native
Italian
Fluent
Tagalog
Native

Timeline

Sales assistant

Scintille
09.2020 - 05.2024

High School Diploma - Hotel and Restaurant Management

Istituto Alberghiero Mancini
09.2013 - 06.2018

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Alex Jr Umali