ALI IHSAN MOHAMMED
Venice
Summary
Dynamic Safety & Security Chief Officer with a proven track record at [Previous Employer]. Expert in crisis management and team leadership, I successfully implemented safety protocols that enhanced operational efficiency and reduced incidents by 30%. Adept at fostering collaboration and training staff, I excel in delivering exceptional customer support and maintaining regulatory compliance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Safety & Security Chief Officer / Duty Operations Officer
STSEC KY
Turku
12.2024 - 10.2025
- Provide frontline assistance, information, and support to patients, families, and staff.
- Lead teams, manage schedules, and ensure high service standards.
- Handle incidents professionally and prepare detailed reports.
- Train staff in communication, safety procedures, and customer interaction.
- Facilitated on-boarding process to coach new employees on company procedures and duties.
- Mentored leaders in company to develop skills and improve company programs.
- Maintained close relationships with vendors and suppliers in order to secure favorable terms.
- Implemented new technologies that improve operations while reducing costs.
- Facilitated communication between senior executives and stakeholders to ensure alignment on strategic initiatives.
- Oversaw administration and planning to enhance operational effectiveness across company.
- Led safety protocols implementation across multiple operational units.
- Developed and maintained emergency response plans for diverse scenarios.
- Coordinated training sessions for staff on safety and security procedures.
- Oversaw incident reporting and investigation processes for security breaches.
- Facilitated communication between departments to enhance operational efficiency.
- Monitored compliance with safety regulations during daily operations.
- Evaluated risk assessments to improve workplace safety standards.
- Managed resource allocation for safety equipment and personnel to optimize response capabilities.
Safety & Security Officer
Avarn security oy
Turku
06.2022 - 12.2024
- Provided customer-oriented support in hospital environments to enhance safety and security for patients and staff.
- Assisted staff and visitors during emergency situations.
- Monitored systems and ensured safe, efficient operations.
- Responded promptly to security alarms and incidents.
- Collaborated with law enforcement during investigations and emergencies.
- Developed safety protocols and emergency response plans for staff training.
- Trained new employees on safety procedures and security policies.
- Conducted regular inspections of fire extinguishers, smoke detectors, and alarm systems to ensure compliance with safety standards.
- Investigated reports of theft, vandalism, or other criminal activities on the property.
- Provided emergency response services during crises or disasters.
- Monitored entrances and exits to ensure that no unauthorized personnel enter or leave the premises.
- Executed security patrols of premises to proactively identify and mitigate potential safety risks.
Security Officer / Hospitality Steward
X-SEC group oy
Turku
02.2019 - 06.2022
- Provided guest support and customer service in hotels and restaurants.
- Resolved client concerns and ensured a safe, welcoming environment.
- Collaborated with teams across departments to improve service quality.
- Monitored premises to ensure safety and compliance with security policies.
- Conducted regular patrols to identify potential security threats and address them proactively.
- Assisted guests with inquiries, providing excellent customer service and support.
- Managed access control by screening visitors and issuing identification badges.
- Responded promptly to alarms, investigating incidents and coordinating responses.
- Collaborated with law enforcement during emergencies to ensure proper procedures were followed.
- Documented daily activities and incidents in detailed reports for management review.
- Trained new security staff on protocols, procedures, and effective communication techniques.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, and vendors upon arrival, ensuring smooth entry and enhancing overall visitor experience.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Monitored CCTV systems to ensure safety and security of premises.
- Managed guest reservations and seating arrangements for optimal flow.
- Coordinated with kitchen staff to ensure timely food service.
- Supervised dining room operations to maintain high service standards.
- Trained and mentored new hospitality stewards on best practices.
- Assisted guests with inquiries and special requests promptly.
- Implemented safety protocols to ensure a secure dining environment.
- Collaborated with event planners to execute special functions smoothly.
- Monitored dining area cleanliness and addressed issues as needed.
- Maintained thorough knowledge of current menus, guest services, activities, dining options, local attractions and historical information and answered guest questions articulately.
- Cultivated welcoming customer-oriented environment at busy fine-dining restaurant, managing reservations and supervising front-of-house operations to ensure exceptional service.
- Provided guidance to servers regarding table placement for maximum efficiency.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Provided seating arrangements for guests according to their needs and preferences.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Performed daily checks of dining room supplies, equipment, and furniture to maintain cleanliness standards.
- Organized special events such as wine tastings or holiday themed dinners.
- Handled cash transactions accurately while adhering to company policies and procedures.
- Developed strategies for increasing customer loyalty programs within the restaurant.
- Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Supervised employees during shift changes to ensure closing tasks were completed properly.
- Adhered to all health department regulations regarding food handling safety practices.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Took beverage orders and served drinks during peak meal times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Logistics Team Leader & Quality Controller
Valmet automotive oy
uusikaupunki
11.2016 - 05.2019
- Coordinated teams and workflow to enhance operational efficiency in fast-paced production environment.
- Ensured compliance with quality and safety standards.
- Trained new employees and supported operational efficiency.
- Managed logistics operations to ensure timely delivery of goods.
- Oversaw inventory management processes and maintained accurate records.
- Implemented quality control measures to enhance service standards.
- Collaborated with suppliers to optimize supply chain efficiency.
- Led daily team meetings to address challenges and share updates.
- Developed training materials to support continuous staff development and streamline onboarding processes.
- Responded promptly to customer inquiries regarding order status or product availability.
- Monitored customer service levels and identified areas for improvement.
- Conducted regular performance reviews for team members and provided feedback.
- Identified solutions for streamlining the flow of information within the organization.
- Maintained accurate records of inventory, shipments, and deliveries.
- Worked closely with other departments such as sales and marketing to meet customer needs.
- Implemented strategies for improving efficiency in the distribution process.
- Developed processes to ensure efficient and cost-effective delivery of goods.
- Evaluated existing policies, procedures related to shipping, receiving of goods.
- Planned routes for most effective transportation of products from source to destination.
- Ensured compliance with safety regulations in the handling of goods.
- Generated reports on shipment progress and order status to inform management decisions and improve customer satisfaction.
- Analyzed data from various sources to identify problems in supply chain process.
- Assigned tasks to team members according to their skillset and experience level.
- Conducted quality assurance checks on incoming and outgoing shipments.
- Provided guidance and training to new staff members on logistics operations.
- Negotiated contracts with vendors for best prices on supplies and services.
- Coordinated with suppliers to ensure timely delivery of materials.
- Resolved conflicts between staff members in a timely manner while maintaining professional relationships.
- Managed logistics team of 10 staff members and oversaw daily operations.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Operated machines and equipment to complete work assignments or to assist workers.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Managed maintenance and repair actions for team equipment and vehicles.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Inspected products for quality compliance and adherence to specifications.
- Coordinated with logistics teams to ensure timely delivery of quality materials.
- Documented quality control processes and maintained accurate records of inspections.
- Trained team members on quality standards and best practices for inspections.
- Worked closely with production personnel during start-up operations to ensure that product meets quality expectations.
- Evaluated component materials against paperwork.
- Maintained records of inspection results, test data, and other related information.
- Managed quality operations to comply with contracts, company policies and safety protocols.
- Analyzed data from experiments or tests to identify trends or areas needing improvement in the production process.
- Tested products throughout production process to determine performance, characteristics and dimensions.
- Recorded test data and applied statistical quality control procedures.
- Assisted in the development of new methods or processes for improving product quality.
- Created work instructions and standard operating procedures related to product inspection activities.
- Provided training to staff on proper testing techniques, equipment use, and safety protocols.
- Evaluated supplier performance based on criteria such as cost, delivery time, reliability, service levels and compliance with specifications.
- Inspected non-conforming parts and conducted root cause analysis.
- Tested incoming raw materials against predetermined physical characteristics prior to use in production processes.
- Coordinated with engineering teams to resolve issues regarding design specifications or manufacturing process changes.
- Determined corrective actions and developed plans to facilitate changes.
Operations & Administration Officer
Iraqi special operations forces
Iraq
06.2006 - 05.2015
- Directed strategic planning and implementation of organizational goals.
- Directed the allocation of resources for project and operational needs.
- Managed daily operations and administrative tasks to maintain workflow continuity.
- Coordinated interdepartmental communication to improve collaboration and efficiency.
- Supervised staff in executing daily duties and activities to meet operational goals.
- Led teams and supported complex operations under pressure.
- Developed strong leadership and decision-making skills.
- Managed administrative coordination, logistics, and team organization.
- Analyzed company's expenditures and developed financial models.
Education
Associate of Applied Science - Safety And Security
Turku Institute
Turku, Finland 08-2019
Associate of Science - Logistics Management
Valmet Automotive Own Training
Uusikaupunki, Finland11-2016
Aviation Management
NATO School Oberammergau
Oberammergau, Germany 11-2011
Aviation Management
Iraqi Counter Terrorism Academy
Camp Victory. Baghdad Iraq09-2011
United States Defense Institute of International L
Baghdad, Iraq05-2011
NATO Training Center
Ankara, Turkey 11-2010
Special Forces
Commandos School
Multi National Force, Training Center.Ccamp Victor08-2009
Bachelor's Degree - Military Sciences & Risk Management
Skills
- Problem Solving & Conflict Resolution
- Administrative & Operational Support
- Incident Documentation & Reporting
- Adaptability & Fast Learning
- Professional communication
- Time Management & Organization
- Microsoft Office (Word, Excel, Outlook)
- Reporting Systems & Documentation
- CCTV & Monitoring Systems
- Incident response
- Safety protocols
- Surveillance monitoring
- Emergency planning
- Risk assessment
- Team management
- Regulatory compliance
- Customer service
- Vendor relations
- Conflict resolution
- Communication skills
- Problem solving
- Staff training
- Attention to detail
- Leadership skills
- Program auditing
- Dispatch
- Investigative procedures
- Background investigations
- DHS armed handgun training
- Security screening
- Residential management
- Alarm monitoring
- Security team leadership
- Staffing and scheduling
- Crisis management
- Emergency response
- Access systems and patrol
- Company risk mitigation
- CPR and child CPR training
- Security training
- Team leadership
- Audit compliance
- Surveillance
- Interrogation techniques
- Defensive driving training
- Retail theft investigations
- FLUENT IN [LANGUAGE]
- MEB baton training
- Daily incident reporting
- Daily status reports
- Access control
- Criminal investigations
- Safety and security regulations
- Loss prevention expertise
- Security officer development
- Skilled in conflict resolution
- Staff hiring
- Physical restraint training
- Site visits
- Interviews and interrogations
- Asset protection
- AED certified
- Risk analysis
- Operational effectiveness
- Crime prevention
- Surveillance systems
- Patrol operations
- Criminal law
- Security planning
- Security resource allocation
- Threat assessment
- Incident investigation
- Policy enforcement
- Accounting investigations
- Physical security
- AED training
- Operations management
- Security systems expertise
- Security resource management
- Company risk management
- CCTV monitoring
- Protocol optimization
- Skilled public speaker
- Security officer training
- Safety procedures
- Vendor management
- Incident reporting
- Quality control
- Process improvement
- Effective communication
- Time management
- Performance evaluation
- Club management
- Emergency response planning
- Eco-friendly practices
- Revenue management
- Security incident response
- Security protocol development
- Security personnel training
- Menu planning and design
- Front office management
- Risk mitigation strategies
- Staff training
- Labor cost control
- Incident response drills
- Health and safety compliance
- Multilingualism
- Operational security
- Complaint handling
- Guest satisfaction tracking
- Safety compliance management
- Threat assessment
- Green initiatives
- Reservation systems
- Concierge services
- Guest relations
- Property management software
- Financial management
- Hotel operations
- Security operations management
- Employee scheduling
- Guest communication
- Strong empathy
- Incident command
- Incident management
- Safety compliance
- Operations coordination
- Client relations
- Innovation and creativity
- Safety training
- Succession planning
Certification
- Security & Safety Training
- Border Security Control Training
- Aviation & Air Rescue Training
- First Aid & Trauma Response
Additional Information
Willing to relocate internationally (including Greece), Strong intercultural communication skills, Physically fit and able to work shifts
Hobbies and Interests
- Fitness
- Technology
- Travel
- Community Support
- Emergency Response
Languages
- Arabic, Native
- English, Fluent
- Finnish, Fluent
- Turkish, Fluent
- Italian, Intermediate
- Kurdish, Basic
Timeline
Safety & Security Chief Officer / Duty Operations Officer
STSEC KY
12.2024 - 10.2025
Safety & Security Officer
Avarn security oy
06.2022 - 12.2024
Security Officer / Hospitality Steward
X-SEC group oy
02.2019 - 06.2022
Logistics Team Leader & Quality Controller
Valmet automotive oy
11.2016 - 05.2019
Operations & Administration Officer
Iraqi special operations forces
06.2006 - 05.2015
Associate of Applied Science - Safety And Security
Turku Institute
Associate of Science - Logistics Management
Valmet Automotive Own Training
Aviation Management
NATO School Oberammergau
Aviation Management
Iraqi Counter Terrorism Academy
United States Defense Institute of International L
NATO Training Center
Special Forces
Commandos School