Alice Ravasi
Sydney
Summary
Dynamic and reliable professional with a proven track record in customer service and drink preparation techniques. Excelled at Bar La Locomotiva by enhancing customer satisfaction and loyalty through exceptional service and a friendly demeanor. Demonstrates strong multitasking abilities and a team player attitude, significantly contributing to a positive work environment and efficient operations. Organized and dependable worker successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Bartender
Bar La Locomotiva
09.2021 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Waitress
Bloom
05.2021 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Tourist Animator
ATS Animazione
06.2018 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Degree In Cultural Mediation -
Università Degli Studi Di Milano
Milan, ItalyHigh School Diploma In Foreign Languages -
IIS Ezio Vanoni
Vimercate, Italy06.2019
Diploma Upper English Language Course -
Dororthy Stringer High School
Brighton, United Kingdom08.2016
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Bar Equipment Familiarity
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Bartender
Bar La Locomotiva
09.2021 - 06.2024
Waitress
Bloom
05.2021 - 08.2021
Tourist Animator
ATS Animazione
06.2018 - 09.2018
Bachelor Degree In Cultural Mediation -
Università Degli Studi Di Milano
High School Diploma In Foreign Languages -
IIS Ezio Vanoni
Diploma Upper English Language Course -
Dororthy Stringer High School
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