Alice Rocchi
Cuneo
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Vecchio Forno Bistrot an Buon Panino through adept multitasking and team collaboration. My intercultural awareness and active listening skills, coupled with a commitment to cleanliness, foster a welcoming atmosphere for guests, contributing to a notable improvement in service efficiency and guest experience.
Overview
3
3
years of professional experience
Work History
Waitress
Vecchio Forno Bistrot
Seccheto, Isola D’Elba
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Housekeeper
Private
Italy
09.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Barista
Buon Panino
Cuneo
08.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Baby Sitter
Family
Cuneo
06.2021 - 04.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Gym Receptionist
Downtown Fitness
Cuneo, Italy
10.2022 - 05.2023
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Checked members into gym by scanning badges.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Helper Teacher Kindergarten (stage)
Un Nido Di Coccole
Cuneo, Italy
03.2022 - 04.2022
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Manage baby-related activities: diaper changing, feeding, playing, walks, nap time.
- Create a positive environment by collaborating with other teachers
Entertainer at Kids Summer Camp
Summer Camp “la Via”
San Rocco Castagnaretta, Cuneo, Italy
06.2021 - 08.2021
- Remained in costume for extended periods for maximum performance effect.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
- - Development of animation projects based on the aptitudes and potentials
- emerging. - Gathering individual preferences and needs of children for research and
- Design of new activities to be proposed.
- - Motivation, involvement and support of boys in active participation.
- - Conducting sports activities and managing the division of boys into teams. - Checking the functioning of equipment and instrumentation for the
- conduct of games and workshops. - Active participation in the conception of choreography and the creation of performances
- theater.
- - Assisting in setting up camps and playrooms.
- - Participation in the conduct of outdoor trips and excursions. - Proper use of tools, protective equipment and ventilation of premises in order to
- Ensuring personal safety.
Education
Italian Graduation And French Baccalauréat - Languages
High School Edmondo De Amicis
Cuneo, Italy 07.2023
Skills
- Strong multitasking
- Team Collaboration
- Greeting guests
- Cleanliness
- Flexibility and adaptability
- Intercultural awareness
- Active listening skills
- friendliness
- kindness
- smiling
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Francese
Intermediate (B1)
Timeline
Waitress
Vecchio Forno Bistrot
04.2024 - Current
Barista
Buon Panino
08.2023 - 04.2024
Gym Receptionist
Downtown Fitness
10.2022 - 05.2023
Helper Teacher Kindergarten (stage)
Un Nido Di Coccole
03.2022 - 04.2022
Housekeeper
Private
09.2021 - Current
Baby Sitter
Family
06.2021 - 04.2024
Entertainer at Kids Summer Camp
Summer Camp “la Via”
06.2021 - 08.2021
Italian Graduation And French Baccalauréat - Languages
High School Edmondo De Amicis