Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alice Rocchi

Alice Rocchi

Cuneo

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Vecchio Forno Bistrot an Buon Panino through adept multitasking and team collaboration. My intercultural awareness and active listening skills, coupled with a commitment to cleanliness, foster a welcoming atmosphere for guests, contributing to a notable improvement in service efficiency and guest experience.

Overview

3
3
years of professional experience

Work History

Waitress

Vecchio Forno Bistrot
04.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Housekeeper

Private
09.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Barista

Buon Panino
08.2023 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Baby Sitter

Family
06.2021 - 04.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Gym Receptionist

Downtown Fitness
10.2022 - 05.2023
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • Checked members into gym by scanning badges.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.

Helper Teacher Kindergarten (stage)

Un Nido Di Coccole
03.2022 - 04.2022
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Manage baby-related activities: diaper changing, feeding, playing, walks, nap time.
  • Create a positive environment by collaborating with other teachers

Entertainer at Kids Summer Camp

Summer Camp “la Via”
06.2021 - 08.2021
  • Remained in costume for extended periods for maximum performance effect.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Collaborated with other departments in facility to promote teamwork and heighten service quality.

  • - Development of animation projects based on the aptitudes and potentials
  • emerging. - Gathering individual preferences and needs of children for research and
  • Design of new activities to be proposed.
  • - Motivation, involvement and support of boys in active participation.
  • - Conducting sports activities and managing the division of boys into teams. - Checking the functioning of equipment and instrumentation for the
  • conduct of games and workshops. - Active participation in the conception of choreography and the creation of performances
  • theater.
  • - Assisting in setting up camps and playrooms.
  • - Participation in the conduct of outdoor trips and excursions. - Proper use of tools, protective equipment and ventilation of premises in order to
  • Ensuring personal safety.

Education

Italian Graduation And French Baccalauréat - Languages

High School Edmondo De Amicis
Cuneo, Italy
07.2023

Skills

  • Strong multitasking
  • Team Collaboration
  • Greeting guests
  • Cleanliness
  • Flexibility and adaptability
  • Intercultural awareness
  • Active listening skills
  • friendliness
  • kindness
  • smiling

Languages

English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Francese
Intermediate (B1)

Timeline

Waitress

Vecchio Forno Bistrot
04.2024 - Current

Barista

Buon Panino
08.2023 - 04.2024

Gym Receptionist

Downtown Fitness
10.2022 - 05.2023

Helper Teacher Kindergarten (stage)

Un Nido Di Coccole
03.2022 - 04.2022

Housekeeper

Private
09.2021 - Current

Baby Sitter

Family
06.2021 - 04.2024

Entertainer at Kids Summer Camp

Summer Camp “la Via”
06.2021 - 08.2021

Italian Graduation And French Baccalauréat - Languages

High School Edmondo De Amicis

Similar Profiles

CREATE PROFILE
Alice Rocchi