Alice siragusa
catania
Summary
Dynamic Head Waiter with a proven track record at Stark's Cafè, excelling in guest relations and team supervision.
Expert in menu memorization and wine pairing, I fostered customer loyalty through exceptional service and effective complaint resolution, mentoring new staff to enhance overall dining experiences.
Professional hospitality expert prepared to excel in high-demand dining environment. Proven track record in delivering exceptional service and fostering team collaboration. Skilled in managing customer relations, ensuring satisfaction, and adapting to dynamic situations. Known for reliability, flexibility, and strong leadership in fast-paced settings.
Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Waiter
SIMAL 2022 SRLS - Stark's Cafè
06.2021 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed and coordinated a team of waiters to ensure excellent service.
- Tooked on the role of mentor for new team members, training new staff over the years
- Supervised the daily work of the entire team of the restaurant, coordinate the work of the kitchen staff with that of the waiters in order to have an excellent cooperation
- Provide excellent customer service by working as a team to ensure the good running of the venue
- Managed the orders for the pub, staff shifts and ensured compliance with health and hygiene regulations
Education
High School Diploma -
Liceo Classico Nicola Spedalieri
Catania, Italy06-2015
Skills
- Menu memorization
- Guest relations management
- Menu presentation
- High volume dining
- Team supervision
- Relationship management
- Table setting
- Dining area maintenance
- Wine pairing
Certification
- HACCP , registro regionale per la formazione degli alimentaristi.
Additional Information
I am a sunny, outgoing and dynamic person, easily adapted to all kinds of situations.
I am predisposed to help others, I always try to create both professional and personal relationships based on respect, trust and mutual esteem.
I easily manage situations of high stress.
I am ready to test myself and grow.
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Head Waiter
SIMAL 2022 SRLS - Stark's Cafè
06.2021 - Current
High School Diploma -
Liceo Classico Nicola Spedalieri
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