Aliona Rusu
Treviso,TV
Summary
Dedicated and customer-focused professional with 9,5 years of experience at Tiffany&Co., specializing in luxury retail, client relationship management, and sales excellence.
Skilled in delivering outstanding customer service, achieving sales targets, and representing an iconic global brand with professionalism and integrity.
Overview
11
11
years of professional experience
Work History
Client Advisor and Diamond Expert
Tiffany&Co.
Venice, Italy
02.2016 - 10.2025
- Assisted clients in identifying needs and recommending appropriate services.
- Provided personalized service to high-net-worth clients, ensuring a memorable luxury shopping experience.
- Collaborated with team members to streamline client onboarding processes.
- Consistently achieving and exceeded individual and store sales targets.
- Maintained accurate client records using CRM software for effective tracking.
- Participated in training sessions ,developed strong product knowledge in fine jewelry, High Jewelry, watches and luxury accessories.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Supported store or High Jewelry events and clienteling initiatives to build long-term customer relationships.
Sales Professional
DSQUARED 2
Venice, Italy
06.2014 - 02.2016
- Exceeded sales targets through effective relationship building and client engagement strategies.
- Delivered premium customer service in a high-fashion environment, providing styling advice and product expertise
- Build strong client relationship, maintaining a portfolio of loyal customers.
- Supported visual merchandising and ensure brand guidelines were consistently met.
- Assisted in achieving sales goals through upselling and cross-selling techniques.
Education
GIA Graduation Diamond Essentials
GIAHigh School Diploma -
ASEM
MOLDAVIA 06-2012
Skills
- Luxury retail sales & clienteling
- Customer relationship management
- Team collaboration & training
- Product knowledge: fine jewelry, HJ, watches, accessories
- Sales performance & target achievement
- Cross-selling techniques
- Client retention strategies
- Multilingual communication (Romanian; Russian; Italian; English)
Languages
English
Intermediate (B1)
Timeline
Client Advisor and Diamond Expert
Tiffany&Co.
02.2016 - 10.2025
Sales Professional
DSQUARED 2
06.2014 - 02.2016
GIA Graduation Diamond Essentials
High School Diploma -
ASEM