Opera
Alisha Biyani
Front Office Receptionist
Lake Como
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Receptionist
Grand Hotel Vitoria Concept & Spa
Menaggio, Lake Como
03.2024 - Current
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Assistant to Food & Beverage Director
COMO Hotels & Resorts
07.2023 - 01.2024
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Volunteered to help with special projects of varying degrees of complexity.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Stewardess
Oberoi Hotels & Resorts
07.2017 - 11.2022
- Provided superior guest service, friendliness, and restaurant cleanliness using restaurant’s prove system and routines
- Promptly greeted guests and took orders
- Accurately prepared itemized checks and discreetly handled payment complications
- Bussed tables and stocked service areas with supplies
- Inspect ID of patrons to ensure minimum age requirements for consumption of alcoholic beverages are always met.
- Maintained 100% compliance to all standards
- Ensured safety of guests and associates by completing training for food safety and restaurant safety guidelines
- Developed repeat business by establishing close and lasting relationships with customers
- Ensured that all expectations were met and exceeded by actively checking up customers and quickly correcting issues
- Incredible memory with proven ability to quickly learn all aspects of new menus and specialties
- Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations
- Dedicated to maintaining clean dining room and adhering to all safety and legal standards
- Comprehensive knowledge of alcoholic beverage mixing and serving
- History of providing clear polite and positive with diverse guests and co-workers to ensure seamless order placement.
Intern
Oberoi Hotels & Resorts
05.2015 - 09.2015
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
Master's - Front Office Management
Universitaria Europea Per Il Turismo
Palermo, Italy 11.2023 - 09.2024
Master's - Food And Wine Management
Universitaria Europea Per Il Turismo
Palermo, Italy 10.2022 - 01.2024
Bachelor of Science - Hospitality Studies
Rizvi College of Hotel Management
Mumbai, India 07.2014 - 05.2017
Skills
Office Administration
Software
Selz
Interests
Cooking
Photography
Music
Exploring new cuisines and cultures
Travelling
Timeline
Front Desk Receptionist
Grand Hotel Vitoria Concept & Spa
03.2024 - Current
Master's - Front Office Management
Universitaria Europea Per Il Turismo
11.2023 - 09.2024
Assistant to Food & Beverage Director
COMO Hotels & Resorts
07.2023 - 01.2024
Master's - Food And Wine Management
Universitaria Europea Per Il Turismo
10.2022 - 01.2024
Stewardess
Oberoi Hotels & Resorts
07.2017 - 11.2022
Intern
Oberoi Hotels & Resorts
05.2015 - 09.2015
Bachelor of Science - Hospitality Studies
Rizvi College of Hotel Management
07.2014 - 05.2017
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