Amal Ismaili Alaoui
Rome,RM
Summary
Junior professional with specialized training in Integrated Management Systems (Quality, Safety, Environment, Energy), acquired through the Master Quality Uninform program and an EHS internship at CNH Industrial.
Experienced in risk assessments, VDT analysis, safety training, environmental compliance, and continuous improvement initiatives. Strong motivation to grow within the EHS/Quality/Sustainability field, with a proactive and structured approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
EHS Intern
CNH Industrial Italia S.p.A
11.2024 - 05.2025
- Conducted risk assessments (VDT, accident, environmental).
- Applied Occupational Safety Law (D.Lgs. 81/08).
- Organized and delivered safety training sessions.
- Investigated incidents and near misses using the 5 Why method.
- Managed medical surveillance and scheduling of employee check-ups.
- Handled waste management and environmental documentation (FIR).
- Participated in continuous improvement initiatives (Kaizen, Safety Lab).
- Facilitated communication with operational teams and involved workers actively.
Private Investigator
MM Investigazioni
07.2018 - 12.2024
- Conducted field investigations and collected photographic evidence.
- Managed sensitive case files with discretion and ensured privacy compliance.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.
- Enhanced client satisfaction by providing personalized service, understanding their unique needs and objectives, and delivering results that exceeded expectations.
Hostess
Hotel Anantara Palazzo Naiadi
06.2023 - 01.2024
- Delivered high-standard customer service during international events.
- Assisted guests in a luxury hospitality setting.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Arabic Language Interpreter
Criminal Court
03.2019 - 05.2022
- Provided consecutive interpretation during legal proceedings.
- Ensured accurate legal communication between Arabic-speaking individuals and Italian authorities.
- Maintained strict confidentiality protocols while handling sensitive information during interpretation assignments.
- Collaborated with fellow interpreters to ensure consistency in translations across multiple projects.
- Supported legal proceedings by providing precise interpretations of legal terminology and complex concepts.
- Aided law enforcement investigations through accurate interpretation of witness statements or suspect interviews in multiple languages.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
Airport Security Officer
Securitas Metronotte
12.2017 - 03.2018
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Promoted an inclusive and welcoming airport environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
- Contributed positively to team morale by fostering an atmosphere of mutual support and open communication among colleagues.
- Identified suspicious behavior through keen observation skills, enabling prompt intervention in potentially dangerous situations.
- Enhanced overall security posture by actively participating in continuous professional development opportunities, staying abreast of emerging trends and innovations in the field.
- Detected potential risks by performing meticulous document checks, verifying passenger credentials and travel documents for authenticity.
Private Investigator
Nicastro Investigazioni
07.2017 - 03.2018
- Conducted surveillance and evidence collection.
- Maintained confidentiality and handled case documentation.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
- Built a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
- Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
- Identified patterns of behavior in subjects under investigation, enabling the development of tailored surveillance strategies that yielded successful results.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Uploaded evidence into case management system each day.
- Enhanced client satisfaction by providing personalized service, understanding their unique needs and objectives, and delivering results that exceeded expectations.
Secretary & Real Estate Agent Assistant
Professione Casa
02.2010 - 06.2013
- Managed reception and phone operations.
- Posted and updated listings on major real estate platforms.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Education
Master of Science - Master In Business Management Systems
Uninform Group
Rome, Italy05-2024
Master of Science - In Socio-Anthropological Sciences For Integration
University of Perugia
Narni, Italy05-2021
Bachelor of Science - Investigation And Security Sciences
University of Perugia
Narni, Italy10-2018
Skills
- Integrated Management Systems (QHSE)
- Goal-oriented mindset
- Attention to detail
- Risk Assessment & Safety Training
- Intercultural Communication
- Teamwork & Problem Solving
- Technical Documentation Management
Certification
- • RSPP – Modules A & C
- • ISO 9001, 14001, 50001 Lead Auditor – CEPAS
- • Privacy Consultant and Designer – D.Lgs. 231/01, ISO 37001
- • Waste Management Officer – SA 8000
- • ICDL – European Computer Driving License (In Progress at CEFI Institute)
- • Basic English Language (In Progress at Escape Campus)
- • Firearms Handling Certificate – T.S.N. of Rome (Sport Use)
Languages
English
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
French
Elementary (A2)
Italian
Bilingual or Proficient (C2)
Availability
• Immediate
• Full-time
• Willing to relocate within Italy or abroad
Personal Info
- Drining License: Category B
*I authorize the processing of my personal data in accordance with Legislative Decree No. 196/2003 and Article 13 of EU Regulation 2016/679 (GDPR).*
Timeline
EHS Intern
CNH Industrial Italia S.p.A
11.2024 - 05.2025
Hostess
Hotel Anantara Palazzo Naiadi
06.2023 - 01.2024
Arabic Language Interpreter
Criminal Court
03.2019 - 05.2022
Private Investigator
MM Investigazioni
07.2018 - 12.2024
Airport Security Officer
Securitas Metronotte
12.2017 - 03.2018
Private Investigator
Nicastro Investigazioni
07.2017 - 03.2018
Secretary & Real Estate Agent Assistant
Professione Casa
02.2010 - 06.2013
Master of Science - Master In Business Management Systems
Uninform Group
Master of Science - In Socio-Anthropological Sciences For Integration
University of Perugia
Bachelor of Science - Investigation And Security Sciences
University of Perugia
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