AMAL KHALDOUNE

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Opened and closed seating sections according to volume of guests.

• MEETING OR EXCEEDING SALES GOALS
• HELPING DETERMINE PRICING SCHEDULES FOR QUOTES, PROMOTIONS, AND NEGOTIATIONS
• PREPARING WEEKLY AND MONTHLY REPORTS
• GIVING SALES PRESENTATIONS TO A RANGE OF PROSPECTIVE CLIENTS

• MANAGING BUDGETS
• MAINTAINING STATISTICAL AND FINANCIAL RECORDS
• DEALING WITH CUSTOMER QUERIES AND COMPLAINTS
• OVERSEEING PRICING AND STOCK CONTROL

• HOSTESS AROUND ITALY FOR MANY EVENTS

• WELCOME GUESTS IN A WARM AND FRIENDLY MANNER
• ASCERTAINS THEIR DINING/LODGING NEEDS
• SEATS GUESTS AND MANAGE THE SEATING CHART
• MONITORS RESTAURANT ACTIVITY TO DETERMINE SEATING AND DINING FLOW
• RESPONDS TO GUEST INQUIRIES AND REQUESTS IN A TIMELY, FRIENDLY, AND EFFICIENT MANNER

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.