Amanda Crognale

• Digital cataloguing and indexing of large archeological archives, using advanced document management software.
• Organization of work and optimisation of time to reduce lost time.
• Collaboration with security staff to ensure the protection of collections.
• Digitalisation of paper documents, including image preparation, scanning and quality control.

• Organization and archiving of customer files, both in paper and digital format.
• Managing lawyers' agendas through shared calendars.
• Drafting of acts, orders for relief and legal documents in general.
• Acceptance and sending of certified and non-certified electronic mail, ordinary correspondence, legal or confidential.
• Management of internal and external communications of the legal department.
• Search for documents and records using dedicated portals and software.

I opted to quit this job to focus on my education and preparation in IT and digital photography.

• Use of excel to design graphical floor plans and quotations for the sale of exhibition spaces
• Planning of work activities within the required time frame.
• Offering a quality service with great attention to the customer.
• Use of communicative methodologies capable of facilitating the relationship with the different interlocutors.

• Achieving sales objectives and customer loyalty.
• Management of goods exchange, return and refund operations. I reorder the exhibition spaces making sure the goods are correctly positioned.
• Care of the replenishment of goods according to customer requests and sales trend.
• Efficient management of transactions made with the cash register, including scanning barcodes, processing payments and issuing receipts.
• Organization of the warehouse and the point of sale, inventory of the products.
• Management of cash operations and execution of paper or electronic payments.
• Display cabinets and shelves and displays inside the store.

• Communication of relevant information and details about the event to viewers.
• Distribution of flyers and promotional material.
• Managing flows and general support to guests and customers.
• Reception spectators and routing to the permitted directions to ensure order and safety.
• Support event staff to ensure order, safety and compliance with rules.
• Public and participant monitoring to ensure compliance with safety rules
• Verify paper or digital access tickets by visual inspection, handheld or smartphone applications.

• Planning marketing activities to achieve goals in terms of customer acquisition, branding and increasing volumes and margins through the use of social networks (Instagram, Facebook and whatsapp).
• Collaboration with colleagues in the execution of assigned tasks.

• Reception of patients, collection and recording of personal data.
• Organization of the appointment calendar.
• Management of communication with patients and reorganization of appointments in case of cancellations.
• Friendly and professional management of the switchboard and email correspondence.
• Front and back office activities.
• Paper and digital cataloguing of medical and administrative documentation.
• Management of calls and messages for doctors within the healthcare facility with scheduling of appointments and coordination of patient requests.
• Resolve unforeseen events, emergencies or organizational difficulties quickly and effectively.
• Paper and/or electronic invoicing, payment management, first note and accounting requirements.
• Compliance with privacy and security regulations in managing patient information.
• Control and supervision of order and cleanliness of work environments.

• Teaching English to italian and foreign students.
• Design of educational games to teach English to children and adolescents.
• Design of customized learning paths by choosing the most suitable methodology to meet the specific needs of the student, encouraging constant learning and creative skills.
• Preparation of theoretical lessons, exercises and comprehension activities and simulations in foreign languages to stimulate learning and bring out the potential of each student.
• Preparation and administration of tests to verify the level of knowledge of the language.
• Conducting distance teaching with the help of computer and multimedia tools, stimulating the active participation of students through the testing of new teaching methodologies.

• Mantained confidentiality and discretion

• Streamlined communication between executives in other departments

• Responded to calls and emails

• Production and press of identity documents

• Checking of residence permits for foreign residents
• Document transcription, text processing and formatting.

• Offered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences

• Proactively assisted customers with questions, concerns, and item purchases while walking the sales floor

• Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items

• Computed sale prices and total purchases; received and processed cash and credit payment

• Opened and closed store with a team member when needed

• Definition of the study path of students through the creation of clear teaching plans in the classroom and group objectives, as well as viable strategies for achieving the objectives set.
• Use of technological and multimedia tools for the planning and execution of educational activities.
• Replacement in other classes in case of lack of teacher.
• Carrying out support activities for students with gaps or learning difficulties.
• Periodic assessment of pupils' progress with tests, questions and tests on the topics covered
• Active coordination with parents, tutors and support teachers to ensure the success of the educational path.
• Planning of lessons according to ministerial standards in order to meet all requirements and prepare students for standardized tests.
• Planning and supervision of educational activities, trips, guided tours and workshops.
• Definition and application of behavioural rules with the aim of guiding social development and creating positive environments.
• Participation in professional training courses and seminars.
• Organization of meetings between teachers, students and parents, open days and class meetings.
• Assessment of the student’s learning progress and understanding of the study material by administering routine tests and standardized exams.
• Continuous updating on changes in school policies and new trends in education through the attendance of professional development courses and in-service training.
• Humanities and science courses for up to 50 pupils.
• Collaboration with colleagues in the execution of assigned tasks.
• Organization of classroom furnishings and wall decoration in order to create fun environments to meet learning needs.
• Entrusted workload management while maintaining calm and balance.
• Planning work activities within the required time frame.

• Planning and leading activities that help in the development of students’ emotional, physical, and social growth

• Training parents of special needs students on how to handle and coach their children at home to ensure continuous learning

• Ensured that the learning environment was safe and free from unnecessary distractions to promote social, emotional, and intellectual growth

• Communicating skill concepts to students in simple terms and means to facilitate their understanding

• Individualized programming and sharing of the PEI (individualized educational plan) with the teaching team, families and health workers.
• Involvement of the class, Teaching staff and families in the integration processes of the student.

• Counter and table service.
• Cleaning and reordering of tables and bar and restaurant.
• Welcoming customers with courtesy and professionalism.
• Cleaning of coffee machines, bar equipment and counter area.
• Service execution with speed and courtesy ensuring customer satisfaction.
• Preparation and administration of food and drinks according to the bar menu.
• Friendly customer reception, order registration and payment management at checkout.

• Interviewed clients to determine their wants, needs, preferred styles, and budget

• Offered advice on hair and makeup;

• representing luxury fashion brands and selling fragrances

• Analisi rapida del cliente e utilizzo del miglior approccio in base alle sue caratteristiche.
• Illustration and possible demonstration of the characteristics, benefits and advantages of the products or services.
• Generate sales reports using Excel features.

• Analysis of the text before the beginning of the translation to ensure the correct linguistic register.
• Revision and adaptation of the text to the culture of the target language.
• Care of the editorial presentation of the texts by choosing fonts, pagination and editing.
• Use of specific software for translations and text revisions.
• Correction of texts by checking their grammatical, spelling and punctuation correctness.

• Worked on implenting new services to attract new potential clients

• Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish

• Responded to 100 + emails and call phones a day: solving any issues, assiting clients with any questions, processing refunds and offering personalized responses

• Provided information on product, shipping and service questions

• Maintained and organized the online customer account database