Summary
Overview
Work History
Education
Skills
LANGUAGES
EXTRA-CURRICULAR ACTIVITIES
Timeline
Generic

MARLIN ELENA SABATINO 28/01/1968

Wengen

Summary

Driven housekeeping professional with over 8 years of extensive experience in upscale hotels across Europe. Demonstrated expertise in maintaining high cleanliness standards and providing exceptional customer service. Proficient in meticulous cleaning, problem-solving, and organisation skills, ensuring efficient operations even in high-pressure environments. Committed to fostering a collaborative team atmosphere while continually enhancing service quality. Eager to leverage skills in a new housekeeping role to contribute to a positive guest experience.

Overview

25
25
years of professional experience

Work History

Housekeeper

The Niu Hotel Amsterdam Holland
01.2024 - 03.2025
  • In the role of Housekeeper at The Niu Hotel in Amsterdam, responsibilities included ensuring that the hotel rooms and public areas were impeccably maintained
  • Attention to detail was essential, as tasks involved thorough cleaning, restocking supplies, and adhering to strict hygiene standards
  • Effective time management played a crucial role in completing tasks efficiently, guaranteeing guest satisfaction
  • Working collaboratively with the team enhanced service delivery and created a positive environment for both staff and guests
  • Maintained high standards of cleanliness in guest rooms and public spaces
  • Executed detailed cleaning protocols to ensure guest satisfaction
  • Restocked amenities and linens to enhance guest comfort
  • Collaborated with team members to improve service efficiency

Housekeeper

De Vivo B&B Ischia Island Italy
03.2022 - 12.2023
  • In the capacity of Housekeeper at De Vivo B&B, attention to detail was paramount in ensuring that all areas were kept pristine
  • Responsibilities included thorough cleaning of guest rooms and communal spaces, as well as restocking necessary supplies
  • The role allowed for the development of strong time management skills, ensuring that cleaning tasks were completed efficiently while maintaining high standards of quality
  • Interacting with guests provided opportunities to deliver exceptional customer service
  • Maintained high cleanliness standards in all areas of the hotel
  • Executed comprehensive cleaning routines, ensuring guest satisfaction
  • Restocked supplies and linens to meet guest needs
  • Engaged with guests to enhance their overall experience

Housekeeper

Lopesan Hotel Canary Island Spain
02.2020 - 04.2022
  • As a Housekeeper at Lopesan Hotel, the focus was on maintaining exceptional cleanliness and comfort for guests
  • Responsibilities included cleaning guest accommodations, common areas, and ensuring all areas met the highest cleanliness standards
  • The role required strong organizational skills and the ability to work under pressure to meet the demands of a busy hotel environment
  • Engaging with guests contributed to a welcoming atmosphere and enhanced their overall experience
  • Ensured cleanliness and order in guest rooms and shared facilities
  • Performed thorough cleaning tasks, including dusting and mopping
  • Responded promptly to guest requests and needs
  • Worked effectively with team members to ensure smooth operations

Housekeeper

Hotel De la Paix Lugano Switzerland
06.2017 - 02.2020
  • Cleaned and polished furniture, fixtures, countertops, and other surfaces to maintain a clean and sanitary environment
  • Assisted in the setup and breakdown of events, such as weddings and conferences
  • Ensured the safety of guests and staff by adhering to all safety protocols and procedures
  • Monitored and restocked supplies, such as soaps, towels, and linens, in all guest rooms
  • Maintained good safety practices, such as using caution signs and warning guests about wet floors

Housekeeper

Villa Principe Leopoldo Lugano Switzerland
06.2015 - 03.2017
  • Monitored and restocked supplies, such as soaps, towels, and linens, in all guest rooms
  • Cleaned and polished furniture, fixtures, countertops, and other surfaces to maintain a clean and sanitary environment
  • Assisted in the setup and breakdown of events, such as weddings and conferences
  • Ensured the safety of guests and staff by adhering to all safety protocols and procedures

Housekeeping Supervisor

Grand Hotel Castagnola Lugano
02.2013 - 01.2016
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.

Housekeeper

Hotel Serpiano
03.2007 - 02.2010
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Housekeeping Room Attendant

Just Hotel Lomazzo
03.2000 - 01.2004
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Education

Classical High school Diploma -

Eulalia Buroz High School
06.1985

Skills

  • Customer Service
  • Time Management
  • Cleaning Standards
  • Team Collaboration
  • Organisationl Skills
  • Attention Detail
  • Housekeeping
  • Teamwork
  • Cleaning techniques
  • Health and safety compliance

LANGUAGES

spanish
english
italian

EXTRA-CURRICULAR ACTIVITIES

Voluntary activities

Timeline

Housekeeper

The Niu Hotel Amsterdam Holland
01.2024 - 03.2025

Housekeeper

De Vivo B&B Ischia Island Italy
03.2022 - 12.2023

Housekeeper

Lopesan Hotel Canary Island Spain
02.2020 - 04.2022

Housekeeper

Hotel De la Paix Lugano Switzerland
06.2017 - 02.2020

Housekeeper

Villa Principe Leopoldo Lugano Switzerland
06.2015 - 03.2017

Housekeeping Supervisor

Grand Hotel Castagnola Lugano
02.2013 - 01.2016

Housekeeper

Hotel Serpiano
03.2007 - 02.2010

Housekeeping Room Attendant

Just Hotel Lomazzo
03.2000 - 01.2004

Classical High school Diploma -

Eulalia Buroz High School

Similar Profiles

CREATE PROFILE
MARLIN ELENA SABATINO 28/01/1968