Amedeo Hamdi Amara

Successfully oversee operations for multiple gym locations, achieving consistent growth in membership acquisition and retention.

Lead, coach, and mentor club managers and staff, fostering high-performance teams and ensuring exceptional customer service.

Implement data-driven strategies that improved regional profitability, met financial targets, and optimized operational efficiency.

Developed and executed local marketing initiatives, contributing to a 20% increase in membership across all locations.

Ensured all locations adhered to company standards, focusing on cleanliness, safety, and member satisfaction.

• Managed client relationships, ensuring high levels of satisfaction, loyalty, and retention across a diverse member base.

Developed personalized engagement strategies, resulting in a [X]% increase in member retention and reduced churn rate.

Collaborated with cross-functional teams to implement solutions that addressed member concerns and enhanced the overall customer experience.

Delivered onboarding and continuous support, educating members on fitness programs and services, which drove increased usage and member success.

Analyzed customer feedback and performance metrics to identify improvement opportunities and improve service delivery.

Led daily operations, staff management, and member services, resulting in a 20% increase in membership growth and retention.

Managed recruitment, training, and development of team members to deliver excellent customer service and ensure smooth club operations.

Implemented sales and marketing initiatives, leading to a 15% improvement in monthly membership sales and club profitability.

Ensured the gym maintained high standards of cleanliness, safety, and equipment maintenance to enhance member experience.

Analyzed financial and operational reports to track performance, manage budgets, and drive cost-effective strategies.

• Organized group presentations on health topics relevant to our clientele as a means of promoting the club and increasing membership sales.
• Engaged in ongoing professional development to maintain expertise on industry trends, best practices, and emerging technologies for optimal service delivery.
• Completed all documentation quickly to facilitate quick sign-up processes.
• Boosted overall club revenue through the upselling of additional services and amenities to members.