Amina Mahdouani

• Provided full-time childcare for three host families during a two-year international cultural exchange program.
• Designed and implemented educational and recreational activities to foster children's learning and development.
• Facilitated school routines, homework assistance, transportation logistics, and meal preparation to ensure smooth daily operations.
• Provided tailored support for a child with ADHD and Autism Spectrum Disorder through structured routines and effective communication strategies.
• Developed strong intercultural communication, adaptability, and problem-solving skills while living independently abroad.

• Provided customer support for the Legal Entity Identifier (LEI) registration and renewal service on behalf of InfoCamere.
• Assisted customers with LEI applications and renewals, addressing account-related inquiries to enhance user experience.
• Guided users through online registration process, resolving service-related issues to ensure timely access to LEI services.
• Provided professional support via phone and email, maintaining high standard of customer service to foster customer satisfaction.

• Provided exceptional customer service as a waitress and bartender in a traditional German restaurant, ensuring timely and efficient food and beverage delivery in a fast-paced environment.
• Served food and beverages while maintaining a high standard of customer satisfaction.
• Prepared and served alcoholic and non-alcoholic drinks behind the bar.
• Managed customer orders and processed cash and card payments accurately.

• Worked as a waitress in a Spanish and South American restaurant, providing high-quality customer service while working in a multicultural and multilingual environment.
• Welcomed guests, took orders, and served food and beverages to enhance customer satisfaction.
• Responded promptly to customer requests, fostering a welcoming and enjoyable dining environment.
• Collaborated with international team to streamline restaurant operations and improve service delivery.
• Strengthened Spanish language skills through daily interaction with colleagues and customers.

• Led children's activities during the day and participated in evening entertainment and theatrical performances for guests of all ages at a holiday resort entertainment team.
• Planned and led recreational and educational activities for children of different age groups.
• Supervised children's safety and well-being while creating a fun, engaging, and inclusive environment.
• Participated in evening entertainment programs and theatrical performances for resort guests.
• Collaborated with the entertainment team to deliver engaging experiences for both children and adults.

Developing knowledge in psychological assessment, research methodology, behavioral analysis, and evidence-based approaches to support individual and social well-being.