Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Amine Louah

Amine Louah

Casapesenna

Summary

Expert in the airport sector both externally as a ramp agent and internally customer service with many years of experience at Hamburg and Leipzig airports but mainly at Frankfurt International Airport, assisted passengers and coordinated activities with different departments. I’m able to communicate effectively with people of different nationalities and cultures. Excellent problem solving skills, stress management and working in an international team. competent In the use of operational management software and in assistance

Overview

4
4
years of professional experience

Work History

Interviewer (remote)

The Global Data Collection Company
12.2024 - 04.2025

Worked with call software such as softdial-phone and familiarised with the NEBU program for interviewers

Customer Care Officer

CHR GmbH
05.2024 - 10.2024

* Indication to travellers for the various places within the airport


• Intermediary between travellers and the various authorities or offices within the airport

Freight Safety Officer

Fraport GmbH
03.2022 - 10.2022

• Assistance with cargo controls intended for cargo planes and aircraft via


X-rays and physical checks.


• Recognition of various substances and compatibility to travel together

Ramp Agent

Workings GmbH
02.2021 - 03.2022

• Management and coordination of loading and unloading operations


On the aircraft, ensuring safety


• Tracking of the movements of goods in the warehouse through handheld fuse and special management software


• Transport of special loads respecting the specific procedures and operating methods, avoiding accidents and setbacks.


• Verification of the integrity of the incoming and outgoing goods by reporting any damage.

Education

Accounting

ITCI GUIDO CARLI
Casal Di Principe
06.2015

Skills

    CAPACITY AND COMPETENCE

    To the internet and email

    Multitasking ability

    Attention to details

    Computer skills

    Organisational skills

    Resistance to stress

    Relational skills

Languages

Italian
Bilingual or Proficient (C2)
Dutch
Advanced (C1)
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Elementary (A2)

Timeline

Interviewer (remote)

The Global Data Collection Company
12.2024 - 04.2025

Customer Care Officer

CHR GmbH
05.2024 - 10.2024

Freight Safety Officer

Fraport GmbH
03.2022 - 10.2022

Ramp Agent

Workings GmbH
02.2021 - 03.2022

Accounting

ITCI GUIDO CARLI
Amine Louah