Expert in the airport sector both externally as a ramp agent and internally customer service with many years of experience at Hamburg and Leipzig airports but mainly at Frankfurt International Airport, assisted passengers and coordinated activities with different departments. I’m able to communicate effectively with people of different nationalities and cultures. Excellent problem solving skills, stress management and working in an international team. competent In the use of operational management software and in assistance
Worked with call software such as softdial-phone and familiarised with the NEBU program for interviewers
* Indication to travellers for the various places within the airport
• Intermediary between travellers and the various authorities or offices within the airport
• Assistance with cargo controls intended for cargo planes and aircraft via
X-rays and physical checks.
• Recognition of various substances and compatibility to travel together
• Management and coordination of loading and unloading operations
On the aircraft, ensuring safety
• Tracking of the movements of goods in the warehouse through handheld fuse and special management software
• Transport of special loads respecting the specific procedures and operating methods, avoiding accidents and setbacks.
• Verification of the integrity of the incoming and outgoing goods by reporting any damage.
CAPACITY AND COMPETENCE
To the internet and email
Multitasking ability
Attention to details
Computer skills
Organisational skills
Resistance to stress
Relational skills