Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager
Amon Binda

Amon Binda

Rozzano

Summary

Dedicated young adult with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

lots of experience in various fields that include , customer care and service , mainly office presence , good communication skills towards clients .

Overview

3
3
years of professional experience

Work History

Secretary

Monte Solaio
Campiglia Marittima
07.2022 - Current
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.

Sales Agent

Napapijri
Rozzano
01.2022 - 06.2022
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of Type products or services to promote sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Organized showroom accessories and restocked shelves through Action and Action.

Guest Relations Agent

4 Fun Entertainment
Rozzano
06.2020 - 09.2021
  • Answered multi-line telephone system to aid guests, direct callers and take messages.
  • Sold tickets for different activities, dinners and special events.
  • Engaged guests through upbeat conversation and personalized service.
  • Distributed promotional items and coordinated special guest engagement events.
  • Advised guests about on-property and off-site amenities best suiting needs.
  • Anticipated and attentively handled guest needs or concerns.
  • Compiled feedback to help management improve guest relations policies and prevent common conflicts.
  • Coordinated schedules and set appointments for guests and staff.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.

Translator and Interpreter

Natural And Organic Fair
London
01.2019 - 04.2019
  • Provided verbal summaries of non-English documents for immediate use.
  • Replicated flow, style and overall meaning of original texts.
  • Translated documents in Language and Language.
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
  • Maintained message content, tone and emotion as closely as possible.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.

Receptionist

Relais All’Ussero
Pisa
06.2016 - 09.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma - Counseling Psychology

Luigi Cossa
Pavia Italy
07.2021

Skills

  • Office Equipment Operation
  • Document and File Management
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Multi-Line Telephone Systems
  • Appointment Coordination
  • Multitasking and Time Management
  • Hotel Booking
  • Client Interfacing
  • Reading Comprehension
  • Google Docs
  • Running Errands

Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Elementary (A2)

Timeline

Secretary

Monte Solaio
07.2022 - Current

Sales Agent

Napapijri
01.2022 - 06.2022

Guest Relations Agent

4 Fun Entertainment
06.2020 - 09.2021

Translator and Interpreter

Natural And Organic Fair
01.2019 - 04.2019

Receptionist

Relais All’Ussero
06.2016 - 09.2017

High School Diploma - Counseling Psychology

Luigi Cossa

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