Ana Enache
Sesto San Giovanni
Summary
Dynamic Senior Sales Associate with a proven track record at Thom BROWNE, enhancing client satisfaction and boosting sales through expert relationship building and CRM proficiency. Excelled in fostering teamwork and collaboration, achieving significant sales objectives. Known for adaptability, attention to detail, and a proactive approach to driving company growth and customer loyalty.
Overview
13
13
years of professional experience
Work History
Senior Sales Associate
Thom BROWNE
06.2019 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Trained new hired sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications.
Sales Assistant
Dolce&Gabbana
08.2017 - 05.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve sales targets and improve store performance.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Sales Associate
Silvano Lattanzi, Zintala Srl
09.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Ground Hostess
Marconi Handling Srl
06.2012 - 09.2013
- Provided exceptional customer service by addressing passenger inquiries with patience and understanding.
- Streamlined the boarding process for efficient and smooth operations while maintaining a safe environment.
- Contributed to on-time departures by efficiently processing boarding passes and verifying identification documents at the gate.
- Enhanced customer satisfaction by providing timely and accurate information regarding flight schedules, gate assignments, and boarding procedures.
Education
Bachelor of Science - Tourism And Hospitality Management
Academy of Economic Studies
Rep. Of Moldova06-2008
Skills
- Product knowledge
- CRM proficiency
- Teamwork and collaboration
- Processing payments, cash handling
- Relationship building
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Proactivity
- Customer satisfaction
- Adaptability and flexibility
- Self motivation
Languages
English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Timeline
Senior Sales Associate
Thom BROWNE
06.2019 - Current
Sales Assistant
Dolce&Gabbana
08.2017 - 05.2019
Sales Associate
Silvano Lattanzi, Zintala Srl
09.2014 - 01.2016
Ground Hostess
Marconi Handling Srl
06.2012 - 09.2013
Bachelor of Science - Tourism And Hospitality Management
Academy of Economic Studies
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