ANA KURTI
Gornate Olona
Summary
Highly committed, professional and respectful in both individual tasks and team environments. Flexible and dynamic, I easily adapt to new situations. I possess strong hospitality and customer-care skills, with the ability to understand and meet clients’ needs precisely, offering support even in challenging moments.
Overview
7
7
years of professional experience
Work History
Customer Service Hostess
Leroy Merlin
Solbiate Olona (VA)
07.2021 - 10.2021
- Welcomed customers and provided exceptional service to enhance guest experiences.
- Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels.
- Coordinated with team members to ensure smooth operation during peak hours.
Coffee Specialist
Nespresso
Arese (MI)
12.2021 - Current
- Educated customers on coffee origins, preparation methods, and flavor profiles.
- Developed and implemented training programs for new staff to enhance product knowledge.
- Advising customers by providing personalized solutions based on their needs.
- Managing the sales process, including customer assistance, order processing and stock management.
- Responsible for team health and safety, ensuring compliance with company standards
Waitress
PizzaClub NoLimits
Tradate (VA)
12.2018 - 08.2021
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new waitstaff on menu knowledge and customer service techniques.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma - International Relations For Marketing
Technical Diploma in Economics
Tradate, VA06.2020
Skills
- Excellent management of critical and complex situations
- Strong empathy and interpersonal skills
- Customer-facing attitude and communication skills
- Flexibility and adaptability
LANGUAGE SKILLS
Albanese, Italiano
Native Speaker
Inglese
Intermedio superiore
B2
Tedesco
Elementare
A2
Francese
Intermedio
B1
HOBBIES AND INTERESTS
- Primo soccorso;
- Anti incendio.
Personal Information
Hobby e interessi
Appassionata di teatro, dove coltivo la mia espressività e creatività da ormai due anni. Amo la musica, che rappresenta per me una fonte continua di ispirazione ed energia. La lettura mi accompagna quotidianamente, arricchendo il mio pensiero e ampliando i miei orizzonti.
Trattamento Dati
Autorizzo il trattamento dei miei dati personali ai sensi dell'art. 13 del D. Lgs. 196/2003 e dell'art. 13 GDPR (Regolamento UE 2016/679) ai fini della ricerca e selezione del personale.
Timeline
Coffee Specialist
Nespresso
12.2021 - Current
Customer Service Hostess
Leroy Merlin
07.2021 - 10.2021
Waitress
PizzaClub NoLimits
12.2018 - 08.2021
High School Diploma - International Relations For Marketing
Technical Diploma in Economics