Ana Maria Manzat
Sarezzo
Summary
I have a diverse background in communication, sales, and organizational management. As a Personal Manager, I managed client relationships, ensuring high-quality service delivery, and developed strong interpersonal skills as a dialogue promoter and sales assistant. I led a team of 8, organized experiential events and training sessions, and served as a liaison between clients and the founder. With solid planning and leadership abilities, I focus on supporting smooth operations and meeting business objectives effectively.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Personal Manager
Tribeke Training Company
Malaga , Spain
09.2020 - 06.2023
- Led the organizational and logistical department, managing a team of 8 members.
- Organized experiential events and training sessions to enhance team development and engagement.
- Acted as a liaison between clients and the founder, ensuring clear and effective communication.
- Managed international travel arrangements, demonstrating strong planning and attention to detail.
- Performed various back-office tasks to support smooth operations and efficiency.
Dialoguer
Corris Ag
Bellinzona, Switzerland
10.2023 - 02.2024
- Engaged actively with clients and potential donors, articulating the organization’s mission to inspire support and contributions.
- Developed persuasive communication strategies to effectively present projects and initiatives, successfully increasing funding and resources.
- Fostered strong relationships with clients and stakeholders, enhancing trust and encouraging long-term partnerships.
Model and Event Hostess
Prime Talent
Italy, Milan
07.2023 - 11.2024
- Collaborated with photographers to produce compelling images for advertising campaigns.
- Promoted brand awareness through participation in public relations events and initiatives.
- Showcased a range of designer outfits for print and digital media promotions.
- Worked closely with makeup artists to achieve desired look for photo shoots, resulting in striking imagery.
Sales Assistant
Two Way
Brescia, Italy
07.2024 - 09.2024
- Enhanced customer service by promptly addressing inquiries and resolving complaints to ensure a positive shopping experience.
- Assisted customers in product selection, providing tailored recommendations that resulted in increased satisfaction and repeat business.
- Maintained a welcoming and organized store environment by ensuring clean, visually appealing displays.
- Offered personalized shopping advice, enhancing the overall customer experience and fostering loyalty to the brand.
Education
Master Degree - Communication
Georgia Military College
Georgia, Stati Uniti d'America 10.2021 - 04.2023
Secondary School - Marketing
Secondary School Primo Levi
Sarezzo, Italy 09.2017 - 02.2019
Highschool diploma - Marketing
Istituto Primo Levi
Sarezzo, Italia 09.2017 - 02.2019
Middle School -
Istituto Comprensivo di Marcheno Consortium Middle
Tavernole, Italia 09.2014 - 06.2016
Primary School -
Deleni Gymnasium
Deleni, Romania 08.2008 - 06.2014
Skills
- Communication Skills: Ability to convey information clearly and effectively to customers
- Problem-Solving: Skills to identify issues and provide effective solutions
- Empathy: Understanding customer needs and responding with compassion
- Time Management: Effectively handling multiple customer inquiries simultaneously
- Product Knowledge: In-depth understanding of the products or services offered
- Organizational Skills: Ability to maintain files, schedules, and appointments efficiently
- Attention to Detail: Ensuring accuracy in documentation and communications
- Technical Proficiency: Proficiency in office software and tools, such as Microsoft Office Suite
- Interpersonal Skills: Ability to interact positively with clients and colleagues
- Confidentiality: Maintaining discretion regarding sensitive information
- Tech Savvy: Familiarity with various online tools and platforms for project management and communication
- Self-Motivation: Ability to work independently and manage time effectively
- Flexibility: Adaptability to various tasks and changing priorities
- Written Communication: Strong writing skills for emails, reports, and other documentation
- Research Skills: Ability to gather and analyze information as needed
- Leadership Skills: Ability to lead and motivate a team effectively
- Conflict Resolution: Skills to handle and resolve conflicts within a team
- Strategic Planning: Ability to develop and implement effective strategies for personal and team growth
- Budget Management: Experience in managing budgets and financial planning
- Networking: Building and maintaining professional relationships
- Sales Techniques: Knowledge of effective sales strategies and customer persuasion
- Product Knowledge: Deep understanding of the products being sold to assist customers effectively
- Customer Relationship Management: Building rapport and maintaining relationships with customers
- Negotiation Skills: Ability to negotiate deals and close sales effectively
- Data Entry: Accurate recording of customer information and sales transactions
Languages
Italian
Fluent
Romanian
Fluent
English
Fluent
Spanish
Beginner
Affiliations
- I'm passionate about psychology, communication, and understanding the human mind, which constantly inspires me to explore new ways to connect with and support others.
Accomplishments
- Medal and Diploma of Merit from the Phi Theta Kappa Society.
- The title of "Miss Wuhrer" in the regional beauty pageant "Miss Model Italia 2023.
Certification
- Human Resource Management" Certificate, International Business Management Institute in Berlin (online course).
- "Basics of Project Management" Certificate, Business Management Institute in Berlin (online course).
- Nonverbal Communication Course by Paul Ekman, USA (online course)
Timeline
Sales Assistant
Two Way
07.2024 - 09.2024
Dialoguer
Corris Ag
10.2023 - 02.2024
Model and Event Hostess
Prime Talent
07.2023 - 11.2024
Master Degree - Communication
Georgia Military College
10.2021 - 04.2023
Personal Manager
Tribeke Training Company
09.2020 - 06.2023
Secondary School - Marketing
Secondary School Primo Levi
09.2017 - 02.2019
Highschool diploma - Marketing
Istituto Primo Levi
09.2017 - 02.2019
Middle School -
Istituto Comprensivo di Marcheno Consortium Middle
09.2014 - 06.2016
Primary School -
Deleni Gymnasium
08.2008 - 06.2014
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