Summary
Overview
Work history
Education
Languages
Timeline
Work availability
Ana Paula De Lima Rodrigues

Ana Paula De Lima Rodrigues

Aversa, (CE),Italy

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Restaurant Waitress

Enamor Wine&Food
Aversa, Provincia di Caserta
01.2023 - Current
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • kitchen and cleaning assistant

Telesales Agent

Rede de Farmácias São João
Passo Fundo, RS, Brazil
03.2021 - 08.2022
  • Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
  • Confirmed patient details before dispensing medication, eliminating prescription errors.
  • Assisted with dispensing duties during busy periods to aid pharmacy workflow.
  • Diligently provided safe and correct transfer of dispensed items to appropriate patients.
  • Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
  • Maintained confidential patient records in line with data protection laws.
  • Answered telephones and provided information about order status, shop hours and pharmacy procedures.
  • Greeted customers and provided friendly, knowledgeable healthcare advice and service.

Internship

Hospital São Vicente de Paulo
Passo Fundo, RS, Brasil
08.2019 - 01.2021
  • Collaborated with hospital staff to maintain patient care continuity and minimise risks.
  • Internship experience of one year and six months at the Internal Pharmacy and Clinic of Hospital São Vicente de Paulo, performing Pharmacovigilance activities such as early detection and reporting of adverse drug reactions and other drug-related problems for ANVISA.
  • Experience in Patient Safety Center (NSP).

Internship

Rede de Farmácias São João
Passo Fundo, RS , Brasil
08.2020 - 11.2020
  • The activities carried out were verification of controlled drug prescriptions, storage and stock control of medicines, follow-up with the counters for dispensing medicines without medical prescription, under prescription and with retention of prescription, transfers and mainly organization and cleaning of the establishment.

Internship

Hospital São Vicente de Paulo
Passo Fundo, RS, Brasil
10.2018 - 03.2019
  • Maintained correct specimen storage procedures, reducing errors by over required timeframe.
  • Processed samples for research, clinical trials and equipment testing procedures using computer software.
  • Loaded samples onto centrifuges and other sample preparation equipment.
  • Carefully stored chemicals and samples following department guidelines.
  • Performed laboratory cleaning duties including safe waste disposal, disinfecting surfaces and laundry management.
  • Safely treated and disposed of clinical waste in accordance with company policy.
  • Followed quality control procedures to maintain sample integrity.
  • Six-month internship experience at the Clinical Analysis Laboratory at Hospital São Vicente de Paulo, working mainly in the sectors of Hematology, Biochemistry, Parasitology and Urinalysis in the preparation and collection of samples for exams and assisting in physical-chemical analysis of raw materials.

Education

incompleto - Farmácia

Universidade de Passo Fundo, Passo Fundo, RS, Brasil
02.2018 - 01.2021

Curso de Técnicas de Aplicação de Injetáveis


Minicurso de Dieta Enteral (Abordagem Multidisciplinar na Prática Clínica) | 2020 | Universidade de Passo Fundo




Languages

Portuguese
Native
English
Elementary
Italian
Advanced

Timeline

Restaurant Waitress - Enamor Wine&Food
01.2023 - Current
Telesales Agent - Rede de Farmácias São João
03.2021 - 08.2022
Internship - Rede de Farmácias São João
08.2020 - 11.2020
Internship - Hospital São Vicente de Paulo
08.2019 - 01.2021
Internship - Hospital São Vicente de Paulo
10.2018 - 03.2019
Universidade de Passo Fundo - incompleto, Farmácia
02.2018 - 01.2021

Work availability

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Ana Paula De Lima Rodrigues