ANASTACIYA PELLICANO
Venice
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Student Liason Specialist
University of South Florida
St. Petersburg
08.2023 - Current
- Mentor military-connected students with military-to-academic transition
- Navigate VA and university financial and educational benefits on behalf of students
- Cultivate an inclusive and supportive space by joining with campus and community partners.
- Maintained accurate records of customer interactions and feedback.
- Coordinated with other departments to ensure efficient workflow processes.
Barista
Starbucks
Venice
07.2023 - 06.2024
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Anticipated customer and store needs by constantly evaluating the environment
- Acted with integrity and honesty to promote the company's culture, values, and mission
- Maintained a calm demeanor during periods of high volume or unusual events.
Head Cashier/Customer Service Associate
Lowes
Venice
02.2021 - 06.2023
- Handled incoming calls regarding differing inquiries from customers
- Managed fast-paced problem solving efficiently and graciously
- Maintained a constant positive, empathetic, and professional attitude towards customers and co-workers
- Assisted other departments when needed by providing additional support during busy periods.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
Receptionist
Impact Jiu-jitsu
Clackamas
10.2018 - 10.2020
- Greeted, listened to and answered questions regarding classes and encouraged involvement
- Kept accurate records, used online databases/software to organize information
- Maintained a clean, welcoming, and organized space.
Education
Bachelors in Digital Communications and Multimedia Journalism -
University of South Florida
FL05.2025
Associates in Arts -
State College of Florida
FL06.2023
Timeline
Student Liason Specialist
University of South Florida
08.2023 - Current
Barista
Starbucks
07.2023 - 06.2024
Head Cashier/Customer Service Associate
Lowes
02.2021 - 06.2023
Receptionist
Impact Jiu-jitsu
10.2018 - 10.2020
Bachelors in Digital Communications and Multimedia Journalism -
University of South Florida
Associates in Arts -
State College of Florida
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