Anastasia Mageropoulou
Wells,Somerset
Summary
Dedicated professional with a strong focus on customer service excellence and relationship building, adept at personal banking and retail financial services. Proven ability in referrals, lead generation, and target achievement through effective customer needs analysis and solution matching. Skilled in compliance, risk awareness, and regulatory training, ensuring accuracy in audit and documentation handling. Demonstrates problem-solving skills, resilience, adaptability, and cross-team collaboration with excellent verbal and written communication abilities. Proficient in time management, prioritisation, and IT skills including Microsoft Office applications.
Overview
21
21
years of professional experience
Work history
Customer Service Advisor / Vault Responsible
Santander UK
2017.07 - 2026.04
- Began as a Personal Banker, transitioned to a hybrid customer service and vault management role.
- Delivered excellent service, referrals, and exceeded performance targets.
- Recognised as “Overachieving” in current role with strong compliance and accuracy standards.
- Responsible for vault management, referrals, and exceeding/achieving targets.
Customer Service Advisor
Britannia / The Co-operative Bank
2008.01 - 2017.01
- Delivered customer service and account support across retail banking services.
- Consistently exceeded sales and service targets.
- Supported branch operations until closure due to redundancy.
Customer Service Advisor
Nationwide Building Society
2006.01 - 2008.01
Cashier
Sainsbury’s
2005.01 - 2006.01
Education
Tourism
Technoligical Educational Institute of Athens
Athens, Greece 1997.09 - 2000.08
undefined
Lyceum (Secondary School)
Athens, Greece 1995.01 - 1997.01
High School Diploma -
Athens, Greece 1991.01 - 1994.01
Adult IT Course -
Strode College
2025.09 -
Skills
- Customer Service Excellence & Relationship Building
- Personal Banking & Retail Financial Services
- Referrals, Lead Generation & Target Achievement
- Customer Needs Analysis & Solution Matching
- Compliance, Risk Awareness & Regulatory Training
- Accuracy, Audit & Documentation Handling
- Problem Solving, Resilience & Adaptability
- Cross-Team Collaboration & Communication
- Time Management & Prioritisation
- Good IT skills including the use of e mail and Microsoft Office (Word, Excel, etc)
- Excellent verbal and written communication skills
Languages
Fluent in Greek and English
Interests
Maintaining an active lifestyle through regular fitness training., Holder of a Black Belt in Tae Kwon Do (discipline & perseverance)., Travelling, especially visiting family in Greece and exploring new cultures.
Accomplishments
- Consistently exceeded sales and referral targets across multiple banking roles.
- Successfully passed annual compliance, fraud-prevention, and financial crime training.
- Trusted with vault management and cash handling with 100% accuracy.
- Recognised as “Overachieving” in performance ratings at Santander.
- Supported smooth branch audits with zero compliance breaches.
Timeline
Adult IT Course -
Strode College
2025.09 -
Customer Service Advisor / Vault Responsible
Santander UK
2017.07 - 2026.04
Customer Service Advisor
Britannia / The Co-operative Bank
2008.01 - 2017.01
Customer Service Advisor
Nationwide Building Society
2006.01 - 2008.01
Cashier
Sainsbury’s
2005.01 - 2006.01
Tourism
Technoligical Educational Institute of Athens
1997.09 - 2000.08
undefined
Lyceum (Secondary School)
1995.01 - 1997.01
High School Diploma -
1991.01 - 1994.01