ANASTASIA ZINATO
Summary
Experienced hotel receptionist and back office agent with a strong understanding of the tourism and travel industry. Eager to start a new adventure in Copenhagen. Passionate about delivering exceptional customer service and maintaining efficient operations. Seeking a dynamic role to utilize my skills and enhance a thriving hospitality environment in this lively city.
Overview
7
7
years of professional experience
Work History
Receptionist and Breakfast Shifts
Hotel Palazzo Dei Mori
04.2025 - Current
Check in/out, reservations management, administrative tasks, customer service, payments, invoices, food and beverage procurement orders, breakfast shift waitress
Receptionist and Back Office
Hotel Ca' Dell'Arte
04.2024 - 09.2024
- Act as reservation agent on various platforms (booking, company site, airbnb)
- Provide customer service
- Perform administrative tasks and process payments
Back and Front Office Tourist Agent
Venice Agency SRL (Apartments Rental for Tourists)
05.2022 - 09.2023
- Processed deposits and payments as part of reservation management.
- Reservations on various platforms (airbnb, booking, company site)
- Customer service for guests
Trainee Italian Teacher
Istituto Venezia - Italian Language And Culture School
06.2021 - 07.2021
- Italian language teaching to foreigners
Foreign Languages Trainee Teacher
Foreign Languages School Sveglio
03.2018 - 06.2018
- English, Spanish, German, Serbo-croatian language teaching
Education
Bachelor's Degree - Foreign Languages
Università Di Bologna - Alma Mater Studiorum
01.2018
Erasmus + Program - undefined
Valladolid University
07.2020
Erasmus + Program - undefined
Otto-Friedrich University
08.2017
Languages
Spanish - Advanced (C1)
Serbo - Croatian - Advanced (C1)
English - Advanced (C1)
German - Upper intermediate (B2)
French - Intermediate (B1)
Italiano - Bilingual or Proficient (C2)
Swedish - currently enrolled in A1 course
Timeline
Receptionist and Breakfast Shifts
Hotel Palazzo Dei Mori
04.2025 - Current
Receptionist and Back Office
Hotel Ca' Dell'Arte
04.2024 - 09.2024
Back and Front Office Tourist Agent
Venice Agency SRL (Apartments Rental for Tourists)
05.2022 - 09.2023
Trainee Italian Teacher
Istituto Venezia - Italian Language And Culture School
06.2021 - 07.2021
Foreign Languages Trainee Teacher
Foreign Languages School Sveglio
03.2018 - 06.2018
Erasmus + Program - undefined
Valladolid University
Erasmus + Program - undefined
Otto-Friedrich University
Bachelor's Degree - Foreign Languages
Università Di Bologna - Alma Mater Studiorum
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