Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Driver License
Right To Work
Personal Information
Training
Languages
Timeline
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Anchilla Gerber

Anchilla Gerber

Bracknell,CN

Summary

You will find me a totally committed and highly organized individual with pride in being direct.

The ability to be flexible and adapt to new situations has been an integral part of my career.

My interpersonal communicative and team working skills are well developed and have allowed me to interact with ethnically diverse populations of all age groups from the pleasant to the irate. Through the years, my customer service skills have taught me some effective persuasive techniques to deal with the unpleasant customer. You will find me calm and quick thinking in stressful situations. I believe a little empathy goes a long way, especially when working with people.

Overview

21
21
years of professional experience

Work History

Analyst, HR Shared Services

Bank of America
12.2022 - 10.2023
  • Managed the various HR mailboxes, coordinated tickets, answered and triaged queries via phone and email, prioritising urgent queries.
  • Created employee verification letters as needed by landlords, rental agencies, banks and other employment agencies for ex employees.
  • Completed Reg References as needed by employment agencies within the 6 week time frame.
  • Created HR support letters for business travel and invites.
  • My team and I provided first-hand support to all stakeholders on their workday profiles, HR Connect, payroll & payslips, company policy & guidelines, sabbatical, performance management, timekeeping and annual leave entitlements.
  • I completed vacation calculations, checked and signed off on termination letters for leavers and uploaded files for new joiners to Documentum.
  • Assisted HRGs, ER and other HR departments across EMEA as and when needed.
  • Provided virtual HR system navigation to stakeholders as needed to get issues resolved quickly and effectively.
  • Checked PQ qualifications & invoices before approval and kept our PQ tracker up to date daily.
  • Attended weekly hands on meetings and organised "Sam Unger Games" as part of our worldwide "Team Building" exercise.

Business Lounge Host

Login Business Lounge
09.2021 - 11.2022
  • Welcoming guests and visitors to Login, and acting as the point of contact/host for events, preparing meeting rooms and events spaces and giving guided tours for those considering membership/wanting to use our facilities.
  • I offered information and explanations about membership and packages available as and when required.
  • I updated digital displays and sorting out audio visual tech as required & assisted with opening/closing of the premises on a flexible shift basis.
  • Working closely with members of Surrey county council and building good relationships was an enjoyable part of the job.

HR & Customer Service

Diamond Logistics
01.2017 - 01.2019
  • Managed incoming calls, emails
  • Provided excellent customer service to all customers and stakeholders.
  • Building sustainable relationships & resolving issues with various carriers.
  • I provided HR administrative support & advise to all depots across the nation. Managing employee files and addressing demands, grievances and other issues.
  • I created and kept the company policies and procedures up to date.
  • Screened resumes (CV's), interviewed applicants & designed advertisements as needed.
  • Processing high levels of orders through the DL System on a daily basis.

HR Assistant

CoalSeam Mining
01.2007 - 01.2010
  • Managing incoming calls, emails and procurement.
  • Attended weekly meetings, sat in on disaplinaries and took minutes.
  • I created letters and contracts as needed.
  • I single handedly took our paper timesheet system digital, which was far more effective and protected employee data.
  • Captured daily timesheets and did the monthly pay run by using Pastal Payroll.
  • Reported weekly to head office management on employee training needs.

HR Clerk

Camelot Security Services (South Africa)
01.2003 - 01.2007
  • Managed busy phone lines, security guards and employee files.
  • Arranging site security staff and capturing daily timesheets.
  • Used CRM to determine personnel customer requirements.
  • I managed the CEO's calendar, set up meetings as required and attended monthly board meetings & disaplinaries to take minutes.
  • Assisted with monthly payroll by using pastel payroll

Education

Business Management With Accounting

MNA Training
02.2014

GCSE - High School

Suid-Natal High
Port Shenstone, KZN
12.2002

Skills

  • Intermediate in Microsoft applications & HR systems
  • Excellent computer skills
  • Multi-Tasking
  • Bilingual, written and spoken (English and Afrikaans)
  • Flexible team player
  • Multicultural Sensitivity & Awareness
  • Problem-Solving & Reasoning
  • Attention to detail
  • Strong administrative skills
  • Personal drive and determination
  • Interpersonal communication
  • Organisational skills
  • Confidentiality awareness

Additional Information

In my spare time I enjoy spending time with my friends and family. I love travelling thoroughly enjoy learning about other cultures and their ways of life.

Driver License

Full British Drivers Licence

Right To Work

ILR

Personal Information

Nationality: Italian & South African

Training

ITA (International Training Accreditation), Business Management with Accounting, Awarded PASS Grade, 02/2014

Languages

English
Bilingual or Proficient (C2)

Timeline

Analyst, HR Shared Services

Bank of America
12.2022 - 10.2023

Business Lounge Host

Login Business Lounge
09.2021 - 11.2022

HR & Customer Service

Diamond Logistics
01.2017 - 01.2019

HR Assistant

CoalSeam Mining
01.2007 - 01.2010

HR Clerk

Camelot Security Services (South Africa)
01.2003 - 01.2007

Business Management With Accounting

MNA Training

GCSE - High School

Suid-Natal High

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Anchilla Gerber