Andrea Bianco
Customer Service And Administration Officer
Campi Salentina
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
I worked in close contact with the Italian Public Administration, providing Bookkeping and Customer Care Service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Administrator
Calasanzio
Campi Salentina
10.2019 - Current
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Maintained personnel records and updated internal databases to support document management.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained and processed invoices, deposits and money logs.
Customer Care Administrator
Campus Formazione e Lavoro - Forum
Lecce
12.2014 - 06.2019
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Worked with providers to define quality metrics and outcome reporting process.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
High School Diploma -
I.T.I.S. "E. Fermi"
Lecce 09.2005 - 07.2010
Skills
Documentation and reporting
Office administration
Technical Support
Administrative support
Account updates
Training and mentoring
Account management
Complaint resolution
Payroll and budgeting
Information security
Desktop Technical Support
Mobile Device Deployment
Certification
European Informatics Passport
Timeline
European Informatics Passport
04-2022
Administrator
Calasanzio
10.2019 - Current
Customer Care Administrator
Campus Formazione e Lavoro - Forum
12.2014 - 06.2019
High School Diploma -
I.T.I.S. "E. Fermi"
09.2005 - 07.2010