Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Bianco

Customer Service And Administration Officer
Campi Salentina

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.


I worked in close contact with the Italian Public Administration, providing Bookkeping and Customer Care Service.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Administrator

Calasanzio
Campi Salentina
10.2019 - Current


  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Maintained personnel records and updated internal databases to support document management.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained and processed invoices, deposits and money logs.

Customer Care Administrator

Campus Formazione e Lavoro - Forum
Lecce
12.2014 - 06.2019
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Maintained client files with sales contracts, records of client interactions, client notes and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Education

High School Diploma -

I.T.I.S. "E. Fermi"
Lecce
09.2005 - 07.2010

Skills

Documentation and reporting

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Certification

European Informatics Passport

Timeline

European Informatics Passport

04-2022

Administrator

Calasanzio
10.2019 - Current

Customer Care Administrator

Campus Formazione e Lavoro - Forum
12.2014 - 06.2019

High School Diploma -

I.T.I.S. "E. Fermi"
09.2005 - 07.2010

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Andrea BiancoCustomer Service And Administration Officer