Andrea Castellana

• Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.

• Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
• Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
• Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
• Reported damages, maintenance problems, safety issues and potential hazards to management.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Wine sales in luxury vineyard

• Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Arranged delivery or storage of goods at destinations.
• Calculated weight, volume or cost of goods to be moved.
• Maintained open communication with global locations to facilitate smooth collaboration.

• Worked to build relationships with customers and built potential for additional sales.

• Answered telephone calls and emails to assist customers in making reservations.
• Developed hotel management skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
• Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts.
• Performed front office maintenance duties by organizing and cleaning desk spaces, replenishing office supplies and practiced in all hotel departments.

• Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
• Luxury hotel
• International clientele

• Welcoming of conference guests, badge giving, information to guests

Management of guests from all over Europe and beyond in a multicultural environment(conferences)

• Handled check-in and check-out process of library books and materials at circulation desk.