Andrea Casucci

• Supervised daily front desk operations, ensuring efficient check-in/check-out procedures and high guest satisfaction.
• Coordinated and trained the team, fostering a proactive and service-oriented culture of excellence.
• Utilized OPERA PMS for reservations, billing, room assignments, and guest profile management.
• Resolved guest complaints professionally, turning challenges into positive experiences.
• Collaborated with other departments to ensure room readiness, smooth service delivery, and prompt response to guest requests.
• Monitored operational KPIs and supported management in enhancing performance and quality standards.
• Contributed to continuous service improvement initiatives and assisted with onboarding of new team members.

• Supervised daily front desk operations, ensuring efficient check-in/check-out procedures and high guest satisfaction.
• Coordinated and trained the team, fostering a proactive and service-oriented culture of excellence.
• Utilized OPERA PMS for reservations, billing, room assignments, and guest profile management.
• Resolved guest complaints professionally, turning challenges into positive experiences.
• Collaborated with other departments to ensure room readiness, smooth service delivery, and prompt response to guest requests.
• Monitored operational KPIs and supported management in enhancing performance and quality standards.
• Contributed to continuous service improvement initiatives and assisted with onboarding of new team members.

• Managed daily operations within the flexible workspace, ensuring a seamless, high-quality experience for members and guests in line with premium hospitality standards.
• Coordinated and mentored the front office team, fostering professionalism, collaboration, and a client-first approach.
• Supervised maintenance requests and space coordination, ensuring functionality, order, and consistency with brand identity.
• Collaborated with Sales and Operations teams on client onboarding, workspace customization, and loyalty initiatives.
• Contributed to process improvement by identifying inefficiencies and proposing user-experience–driven operational solutions.
• Served as the primary contact between clients and external vendors (cleaning, catering, technical support), ensuring effective communication and service delivery.
• Monitored and reported on daily activities, visitor flows, occupancy rates, and issue tracking, providing management with actionable insights for operational decisions.

• Managed front office operations in a high-volume property (400+ rooms), ensuring seamless guest flow during arrivals and departures while upholding premium service standards.
• Led and supervised a large front desk team, focusing on continuous training, shift coordination, and performance management.
• Leveraged extensive knowledge of OPERA PMS for centralized management of complex reservations, rooming lists, guest profiles, and multi-account billing.
• Handled critical issues and complex guest complaints directly, applying a customer recovery–focused approach to drive loyalty and satisfaction.
• Coordinated closely with Housekeeping, Maintenance, and F&B departments to ensure smooth operations in a high-turnover environment with frequent special requests.
• Analyzed daily operational reports and KPIs to support management in optimizing occupancy, upselling opportunities, and response times.
• Actively involved in onboarding and mentoring new colleagues, ensuring full compliance with Marriott standards and operational tools.
• Contributed to service improvement projects and process reviews aimed at enhancing efficiency and elevating the guest experience.

• Delivered exceptional guest service, providing a warm and personalized welcome, directly impacting guest satisfaction and positive reviews.
• Managed front desk operations (check-in/out, reservations, billing, guest assistance) in a fast-paced, high-demand environment.
• Coordinated daily with Housekeeping and Maintenance teams to ensure rooms were ready on time and guest requests were promptly addressed.
• Supported and guided the front office team, maintaining consistent service standards despite limited resources.
• Managed OTA bookings (Booking.com, Expedia, etc.) and updated rates, ensuring accurate availability and pricing across all channels.
• Served as the primary guest contact during their stay, handling complaints empathetically and professionally, often turning issues into loyalty-building opportunities.
• Took initiative in organizing small local experiences and collaborations with regional partners, enhancing hotel visibility and guest retention.

• Supervised and optimized daily operations, ensuring smooth appointment management and effective service delivery across departments.
• Coordinated and adjusted staff schedules, improving team efficiency and ensuring full coverage during peak periods.
• Conducted thorough quality checks on incoming and outgoing merchandise, significantly reducing errors and ensuring item accuracy.
• Collaborated with warehouse and department staff to optimize stock handling and organization, improving product availability and reducing delays.
• Managed operational issues and customer escalations, maintaining high service standards and satisfaction levels.
• Supported onboarding of new staff through hands-on training and promotion of adherence to company procedures and safety regulations.
• Assisted management in planning and executing seasonal promotions and merchandising layouts, enhancing the customer experience and increasing store traffic.

Provided primary care and patient support.

• Supervised daily operational activities, ensuring effective coordination across departments and maintaining high service standards.
• Organized staff schedules, client appointments, and vendor relations efficiently, optimizing workflows and reducing downtime.
• Monitored and managed incoming goods, streamlining inventory processes to improve stock control and minimize waste.
• Conducted onboarding and training sessions for new team members, fostering a collaborative, performance-oriented work environment.
• Served as a key liaison between staff and management, facilitating communication and driving operational improvements.
• Implemented and refined front desk procedures, enhancing guest satisfaction and service efficiency.
• Managed problems and crisis situations, ensuring operational continuity and maintaining a positive work environment under pressure.
• Contributed to strategic decisions by providing regular feedback on operational issues and recommending process improvements.