Andrea Ceroni

I provided support to psychiatric patients in a home environment, assisting them with daily activities as well as more complex tasks, such as managing bureaucracy, overseeing household responsibilities, and fostering personal autonomy. My clients ranged across all age groups, with goals collaboratively established alongside the assigned social worker. Using my weekly reports, the social worker would adjust the objectives with my input to ensure progress. I worked both independently and within a team, delivering care to approximately 20 patients.

• Assisted customers with product selection, providing excellent customer service and product knowledge.
• Maintained store presentation by ensuring merchandise was organized and displayed attractively.
• Processed sales transactions efficiently using POS systems.
• Managed stock levels, replenished shelves, and assisted with inventory control.
• Supported promotional activities and sales campaigns to drive customer engagement and increase sales.
• Ensured a positive shopping experience by addressing customer inquiries and resolving issues promptly.

• Provided excellent customer service, taking orders and serving food and drinks.
• Ensured a clean and organized dining area, setting up tables and managing guest needs.
• Handled customer inquiries and resolved any issues to ensure a positive dining experience.

• Managed the distribution and organization of beach chairs, umbrellas, and other equipment for guests.
• Ensured a clean and safe beach environment by monitoring and maintaining facilities.
• Provided assistance to beachgoers, addressing any inquiries and ensuring comfort during their visit.
• Coordinated the setup and takedown of equipment at the beginning and end of each day.

• Greeted and assisted guests upon arrival, providing information about the facilities and services.
• Managed check-in and check-out procedures efficiently, ensuring a smooth guest experience.
• Answered phone calls, responded to emails, and handled inquiries or complaints in a professional manner.
• Managed reservations, coordinated appointments, and maintained booking records.
• Ensured the reception area was clean, organized, and welcoming for all guests.
• Gained practical experience in customer service, administration, and office management as part of a school internship.

• Gained practical experience in customer service, travel planning, and booking systems as part of a school internship.

• Company Overview: Stage scolastico
• Stage scolastico