Andrea Dell'Ovo
La Spezia
Summary
Motivated retail professional with a strong customer service orientation and problem-solving aptitude. Experienced in sales and able to quickly learn new information to maximize contributions and respond to changing customer preferences. Eager to apply acquired skills and make a lasting, positive impact on business operations.
Reliable and friendly, capable of making customers feel at ease by listening to their requests and promoting merchandise with care and attention to individual needs. Proficient in merchandising, payment processing, and general cleaning of sales areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills.
Overview
9
9
years of professional experience
Work History
Sales Manager
Vogue S.a.s Di Lorieri Fiorella & C.
03.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Sales Associate
Vogue S.a.s Di Lorieri Fiorella & C.
02.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Football Player
Carrarese Calcio 1908 LTD
06.2015 - 01.2016
- Developed strong rapport with teammates, fostering a supportive environment that encouraged collaboration on and off the field.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Managed time efficiently to balance academic responsibilities with athletic commitments, maintaining a high level of performance in both areas.
- Volunteered for charitable events and supported positive public team image.
- Achieved lifelong aspiration through proven work ethic, dedication and visualization.
- Demonstrated commitment to teamwork, contributing to a positive locker room atmosphere and increased player morale.
- Achieved career milestones by maintaining consistent dedication to personal development and skill improvement.
- Achieved recognition for sportsmanship through respectful interactions with referees, opponents, and teammates during games.
Education
B1 Language Certificate Cambridge Assessment - English Language And Literature
British School
Pisa07.2018
High School Diploma -
I.t.c Voltaire
Napoli06.2017
Development of Knowledge And Skills in Accounting - Development of Knowledge And Skills in Accounting
Studio Allievi Dottori Commercialisti E Revisori
La Spezia12.2018
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Sales expertise
- Sales Presentations
- Client Relationship Management
- Sales process
- Sales Planning
- Sales Tracking
- Sales operation
- Account Management
- Sales operations
Timeline
Sales Manager
Vogue S.a.s Di Lorieri Fiorella & C.
03.2019 - Current
Sales Associate
Vogue S.a.s Di Lorieri Fiorella & C.
02.2017 - 02.2019
Football Player
Carrarese Calcio 1908 LTD
06.2015 - 01.2016
B1 Language Certificate Cambridge Assessment - English Language And Literature
British School
High School Diploma -
I.t.c Voltaire
Development of Knowledge And Skills in Accounting - Development of Knowledge And Skills in Accounting
Studio Allievi Dottori Commercialisti E Revisori
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