Andrea d'Episcopo
Swieqi
Profilo professionale
Manager con oltre 11 anni di esperienza nel settore retail e sportivo. Ho solide competenze in management, team leadership e vendite. Nel corso della mia carriera ho gestito strutture ad alto volume e complessità, arrivando a dirigere un punto vendita da 30 milioni di euro coordinando 133 collaboratori. Sono specializzato nella gestione a 360 gradi del conto economico (P&L) , nell'ottimizzazione dell'esperienza e fidelizzazione del cliente , e nella garanzia della sicurezza degli impianti e delle persone.
Panoramica
16
16
years of professional experience
1
1
Certification
Esperienza lavorativa
Retail Store Manager
Decathlon Malta
Swieqi
2024.05 - 2026.03
- I am leading the new opening of the second store in Malta situated in the Shoreline mall. I train and develop all the store team to satisfy our customers offering the best customer experience possible preparing the leaders of tomorrow.
- I decide the commercial offer and the layout to increase the market share on the island following the Decathlon’s strategy.
- Smartcity
Retail Store Manager
Decathlon Italia
Ragusa, Sicilia
2022.05 - 2024.04
- I lead the team of managers and the entire shop towards achieving personal and collective goals by developing their talent and ensuring teamwork in a healthy environment.
- 360-degree management of the income statement, investments and implementation of strategies aimed at achieving the economic, environmental and development objectives shared with the relevant management.
- 11 anni 10 mesi
Store Operations Manager
Decathlon Italia
Roma
2020.10 - 2022.04
- I am in charge of managing the operations of the Fiumicino store, a 30 million euro store with 133 employees.
- I accompany the team of managers and sports advisors on stock management, store organization and the implementation of recommendations regarding the safety of people, goods and monetary flows.
- I guarantee the maintenance perimeter of the site and the consistency of the store's income statement towards the company objectives.
- 1 anno 7 mesi
Store Operations Manager
Decathlon Italia
Cuneo
2019.05 - 2020.09
- I make the decisions necessary to develop the economic and human performance of my business and to optimize its profitability.
- I guarantee the safety of goods and people.
- I optimize and simplify organizations to serve the customer and the team.
- I guarantee the reliability of the flows and make the store managers responsible for managing their stocks.
- I guarantee the training and promotion of permanent employees (store managers).
- I guarantee daily maintenance. I pilot and guarantee M2 and general costs.
- 1 anno 5 mesi
Customer Care Manager & Team Leader
Decathlon Italia
Napoli
2017.09 - 2019.05
- I choose the missionary team of my shop to serve the our commercial policy;
- I present a welcoming shop to my customer. (Click Services, Point Services)
- I build my customer loyalty through exclusive Decathlon card services, to make them come back tomorrow. (test products, insurance, 365 day return, rental)
- I am the guarantor of the Laboratory procedures and encourage the team of technicians on their effectiveness and safety commercial dynamism, through the promotion of the services offered on the shop's shelves and their use of the Regional Laboratory for all the processes proposed by Decathlon.
- I facilitate the purchase for my customer, optimizing collections and guaranteeing payment methods adequate. (Financing, Gift Card, checkout barrier, etc.)
- 1 anno 9 mesi
Department Manager & Patron Recuiter
Decathlon Italia
Giugliano In Campania, Campania
2014.06 - 2017.09
- -Hiring, integration and training of store collaborators.
- -Management of stock from procurement to choice of ranges to decisions regarding visual merchandising.
- -Drafting and implementation of a commercial policy in line with customer expectations
- -Opening of the Napoli Arenaccia store with responsibility for the selection and training of the team.
- 3 anni 4 mesi
Direct Marketing Manager
Decathlon Italia
Napoli
2012.07 - 2014.06
- -Implementation of concerted marketing policies to be implemented to increase the store's user base.
- -Identification of external events useful for increasing the market and organization of the same.
- - Negotiation and identification of strategic points for direct communication with customers and via the web (6
- 3, targeted campaigns..)
- 2 anni
Telemarketer
Business Solutions - BS
Pontecagnano
2012.01 - 2012.05
- Promotion of residential and business telecom products.
- 5 mesi
Venditore porta a porta
KeyWorld
Salerno
2011.09 - 2011.12
- Promotion of Tele 2 and Sorgenia products for residential users.
- 4 mesi
Amministrazione-Stage
Bioplast Flexible Packaging
Fisciano
2010.09 - 2010.12
- Customer and supplier portfolio management.
- 4 mesi
Istruzione
Economia, Amministrazione e gestione aziendale, generale
Università degli Studi di Salerno
2011-01
FCE
University of Cambridge
2010-01
EMERGING LEADESR - BUSINESS SCHOOL
POLIIMI
MILANO2026-03
Competenze
- Management
- Team leadership
- Competenze di controllo di gestione
- Controllo dei costi
- Pianificazione delle attività
- Conoscenza delle strategie di vendita
Certificazioni
ECDL
Languages
Italiano (Native or Bilingual)
Inglese (Professional Working)
Francese (Elementary)
Spagnolo (Elementary)
Cronologia
Retail Store Manager
Decathlon Malta
2024.05 - 2026.03
Retail Store Manager
Decathlon Italia
2022.05 - 2024.04
Store Operations Manager
Decathlon Italia
2020.10 - 2022.04
Store Operations Manager
Decathlon Italia
2019.05 - 2020.09
Customer Care Manager & Team Leader
Decathlon Italia
2017.09 - 2019.05
Department Manager & Patron Recuiter
Decathlon Italia
2014.06 - 2017.09
Direct Marketing Manager
Decathlon Italia
2012.07 - 2014.06
Telemarketer
Business Solutions - BS
2012.01 - 2012.05
Venditore porta a porta
KeyWorld
2011.09 - 2011.12
Amministrazione-Stage
Bioplast Flexible Packaging
2010.09 - 2010.12
FCE
University of Cambridge
Economia, Amministrazione e gestione aziendale, generale
Università degli Studi di Salerno
EMERGING LEADESR - BUSINESS SCHOOL
POLIIMI