ANDREA DI NOTO
PALERMO
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Costa Crociere
09.2021 - 03.2024
- Hospitality
- Onboard activity promotion and language support
- Management of requests for information and complaints.
- Support for document archiving activities in paper and digital format.
- Control of compliance with the procedures and behaviors required by the company within the structure.
Tour operator (ALTERNANZA SCUOLA LAVORO)
IL TUAREG
09.2017 - 06.2019
- Streamlined booking processes for more efficient reservation management and improved client experiences.
- Researched information on [Place] to provide accurate, detailed tours.
- Organized memorable group tours with engaging activities and knowledgeable guides.
Addetto al recapito business
Poste Italiane S.P.A
09.2024 - Attuale
- Delivering letters and parcels on time.
- Loading and operating automated mail sorting machines and removing unprocessable letters.
- Promoting additional services such as insurance and tracking.
- Processing through T&T management programs
Education
Diploma - TECNICO TURISMO
Duca Abruzzi
Palermo, Italy06-2019
Skills
- Organization skills
- Time management
- Data entry
- Customer/Client relations
- Scheduling
- Typing speed
- Documentation and reporting
- Office management
- Multi-line telephone systems
- Performance improvement
Nome e informazioni di contatto
Competenze linguistiche
Inglese
Avanzato
C1
Spagnolo
Avanzato superiore
C2
Francese
Intermedio superiore
B2
Italiano
Bilingual or Proficient (C2)
Certification
- STATEMENT OF FIRE PREVENTION AND FIRE FIGHTING TRAINING COURSE
- PRIMO SOCCORSO ELEMENTARE
- STATEMENT IN PERSONAL SURVIVAL TECHINIQUES TRAINING COURSE
- PERSONAL SAFETY AND SOCIAL RESPONSABILITIES TRAINING COURSE
- DOCUMENTARY EVIDENCE TRAINING COURSE FOR SAFARERS AND OTHER PERSONAL SERVING ON PASSANGER SHIPS
- CERTIFICATO OF PROFIENCY ON SECURITY AWARENESS FOR SEAFARER
Personal Information
- Date of Birth: 24/12/1999
- Driving License: B/A2/A1/AM
Timeline
Addetto al recapito business
Poste Italiane S.P.A
09.2024 - Attuale
Receptionist
Costa Crociere
09.2021 - 03.2024
Tour operator (ALTERNANZA SCUOLA LAVORO)
IL TUAREG
09.2017 - 06.2019
Diploma - TECNICO TURISMO
Duca Abruzzi
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