Andrea Galari
Restaurant Manager
Chiavari
Summary
Dynamic and results-driven Restaurant Manager with 2 years of experience in leading high-volume dining estabilishments. Skilled in staff developments,inventory management and delivering top-notch guest experiences. Boosting customer satisfaction,enhancing operational efficiency and driving revenue growth always been number one priority. Committed to maintaining the highest standards of quality and safety in the restaurant enviroments.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
SciurieFava
02.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Floor Manager
Bavet
01.2021 - 02.2022
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Floor Manager
SciurieFava
07.2020 - 12.2020
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
Assistant Maitre D'
Trattoria Angiolina
01.2019 - 02.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Manager
Mirage Hotel
06.2018 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Floor Manager
Maybe Frank
01.2018 - 06.2018
- Managed team of 8 employees to maintain smooth-running operations of shop floor.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Istituto Privato Manzoni
Chiavari, Genova 04.2001 -
Skills
Staff Management
Operations Management
Customer Engagement
Menu development
Inventory control and record keeping
Shift Management
Passion for customer satisfaction
Adaptable
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
Restaurant Manager
SciurieFava
02.2022 - Current
Floor Manager
Bavet
01.2021 - 02.2022
Floor Manager
SciurieFava
07.2020 - 12.2020
Assistant Maitre D'
Trattoria Angiolina
01.2019 - 02.2020
Assistant Manager
Mirage Hotel
06.2018 - 12.2018
Floor Manager
Maybe Frank
01.2018 - 06.2018
High School Diploma -
Istituto Privato Manzoni
04.2001 -
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