Andrea Ghezzi
Prague
Summary
Proven Customer Service Representative at Elmac S.r.l., adept in conflict resolution and active listening, significantly enhancing customer loyalty. Excelled in high-stress situations, leveraging problem-solving abilities and computer proficiency to process orders efficiently, achieving a notable increase in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Elmac S.r.l.
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Scienze Bancarie, Finanziarie E Assicurative - Banking And Financial Support Services
Università Degli Studi Di Milano - Bicocca
Milan09.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Data Entry
- Call center experience
- Money handling abilities
- Conflict Resolution
- Computer Proficiency
- Czech rodné číslo and residence permit
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Elmac S.r.l.
05.2021 - Current
Scienze Bancarie, Finanziarie E Assicurative - Banking And Financial Support Services
Università Degli Studi Di Milano - Bicocca
Similar Profiles
Phillip RipleyPhillip Ripley
Store Owner in Training at Bumper To Bumper Auto Parts Elmac ElictricStore Owner in Training at Bumper To Bumper Auto Parts Elmac Elictric
Elena BubuliciElena Bubulici
Customer support specialist at INTERNATIONAL SERVICES DATA PROCESSING S.R.L.Customer support specialist at INTERNATIONAL SERVICES DATA PROCESSING S.R.L.
Giorgio FoschiGiorgio Foschi
Financial Controller at Action Italy S.r.l.Financial Controller at Action Italy S.r.l.
Tomáš StrnadTomáš Strnad
Senior Marketing Advisor at Excalibur InternationalSenior Marketing Advisor at Excalibur International
HAEUN NHOHAEUN NHO
Sales Planning Specialist at Hyundai Motor Czech S.r.o.Sales Planning Specialist at Hyundai Motor Czech S.r.o.